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Communications Officer (Global Format QA)

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Communications Officer (Global Format QA) in San Mateo, United States

  • PlayStation
  • Full time
  • Intermediate
  • Email
  • San Mateo, United States
  • 02/10/2021
  • Report

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

You will be the voice for GFQA (Global Format Quality Assurance) in assisting with the coordination of internal and external communications for the entire GFQA department via email and internal ticketing systems.

Responsibilities

  • Be the general point of contact for all GFQA communications
  • Proactively participate in any relevant DevNet discussions
  • Perform any required DevNet processes and tasks
  • Provide business support via PlayStation™Partners Help Center
  • Maintain clear and concise communications both written and verbally
  • Manage all communication channels, via the GFQA communications tracker
  • Ensure the correct people are assigned to any incoming communications
  • Collaborate with internal GFQA teams to ensure that information provided is accurate and relevant
  • Coordinate and prioritize, both inward and outbound communications
  • Identify, develop, produce and disseminate communications both internally and externally through various channels
  • Ensure all relevant GFQA procedures are followed
  • Answer any questions either directly or indirectly with full understanding of both the question and answer
  • Provide accurate progress updates to direct line manager, when requested
  • Assist in the investigation of any disciplinary issues
  • Ensure company property is properly treated and report any misuse
  • Follow department security policy at all times and be alert to any security issues that may occur and ensure that all staff follow suit
  • Complete allocated work within given timeframes
  • Keep up to date with all PlayStation™ products and services
  • Provide ongoing support to all of GFQA
  • Identify process inefficiencies and suggest possible improvements
  • Be an advocate for change and continuous improvement

Requirements

  • Communication – The ability to communicate clearly and professionally
  • Customer service – The ability to meet and surpass the expectations of our partners.
  • SIEA Awareness – The ability to show and apply understanding of the organization to daily working life.
  • Managing Change- Able to adapt and excel in a constantly evolving environment
  • Quality and Standards – The ability to achieve high standards and quality in work.
  • Planning and Organizing- The ability to identify what needs to be done to achieve objectives
  • Relationship Building - Builds effective working relationships with a wide range of people
  • Team Skills – The ability to work collaboratively with others in order to achieve common objectives
  • Leadership – The ability to inspire and lead a team.
  • Knowledge of Quality Assurance processes and procedures

Other

If required, the job holder will be expected to work outside normal office hours if necessary.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

PRIVACY NOTICE TO SIE LLC’S JOB APPLICANTS

This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

Categories of personal information we collect from you

We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

A. Identification and contact information

    1. Direct identifiers such as your first and last name.
    2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
    3. Contact information such as your email address, mailing address, telephone number.

B. Other information about you or that can be associated with you such as:

  1. Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
  2. Professional or job position-related information, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
  3. Non-public education information, including information about your education records, such as grades and transcripts.

PlayStation

PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Today, our products, software and services are in millions of households worldwide. We bring together ...

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