Customer Experience Advisor

May 20, 2022
Tokyo, Japan
... Not specified
... Intermediate
Full time
... Office work

The Opportunity

The Customer Experience Team is the first point of contact for most Unity users who need support and guidance. You will be key in supporting our global and Japanese users by answering tickets, live chats, and crafting self-service articles. As well as supporting customers in an understanding manner, we also work with Unity’s internal teams including Sales, Asset Store, and Marketing, to resolve issues as they arise.

Training in our Customer Experience processes will be provided at the start of this position, we will also invest in training to support your professional growth throughout your employment.

We place importance on kindness, inclusion, and harmony as our central values.

What you’ll be doing

  • Answering user’s non-technical questions with clarity and insight, in a timely manner
  • Writing and maintaining articles for our Knowledge Base to allow our users to self-help
  • Maintaining a high standard of quality to ensure customer satisfaction

What we’re looking for

  • Experience in Customer Experience, Customer Service, Customer Support or in a customer-facing role where understanding customers’ needs was key
  • Excellent written and spoken communication capability in both English and Japanese language
  • Enjoys and motivate to learn, as we work in a fast paced environment with lots of changes

You might also have

  • Experience of different software eg. Email, Live Chat, and/or Ticketing systems e.g. Zendesk

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.


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