Customer Quality Engineer

Jun 08, 2024
Dublin, Ireland
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




THE ROLE:

We are looking for a Customer Quality Engineer (CQE) to provide support for AMD FPGAs (Field Programmable Gate Arrays) and SoCs (System on a Chip) as well as associated hardware. The CQE will be an expert in all aspects of AMD FPGA design, manufacturing, test, quality and reliability. The CQE works directly with customers, field engineers, technical marketing, and AMD R&D in a worldwide team to rapidly resolve complex technical issues.  Reporting to Director Customer Quality Engineering, this CQE role will work with the CQE Dublin team to support customer quality engagements in cutting-edge high-performance markets. Participating in cross-functional efforts to identify and solve problems, you will be a promoter for continuous improvement. 

 

DETAILED RESPONSIBILITIES:

  • New product introduction support.
    • Support marketing messaging related new product release for components and boards.
    • Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental requirements.
  • Manage AMD product quality perception with key customers.
    • Understand emerging customer quality, use profiles, and environmental requirements.
    • Shape and improve customer quality satisfaction.
    • Plan and manage customer technology assessments, audits, and visits.
  • Manage customer issue support.
    • Work with field engineers and technical support to diagnose issues.
    • Work with support, design, product, and test engineering to drive root cause through 8D methodology.
    • Ensure smooth internal factory hand-offs with internal technical teams for customer issues and product returns
    • Actively champion and participate in customer-oriented process improvement projects.
  • Build next-generation data analysis tools and processes
    • Collaborate with cross-functional team leaders to brainstorm and build new tools to improve customer experience and team efficiency.
    • Analyze customer cases and use data to influence product and process improvements.

 

QUALIFICATIONS AND EXPERIENCE:

Required:

  • Graduate with third-level qualification (Bachelor's/Master's) in Electrical or Computer Engineering or equivalent qualification. 
  • Ability to communicate technical information in an organized and understandable fashion.
  • Customer-oriented approach with a demonstrated concern and desire to work with and assist customers. 
  • Strong analytical and problem solving skills with pronounced attention to detail

Preferred:

  • 2 years’ experience in electronics, semiconductor manufacturing, EDA tools, quality, reliability, product test engineering or technical support. 
  • Experience in customer-facing technical positions.
  • Experience in root cause analysis techniques, such as 8-D, SPC, 6-sigma, 5-why analysis, FMEA or equivalent.
  • Experience in data structuring / programming / data analysis / scripting (e.g. Python, PERL, Ruby). 

LOCATION:

Dublin, Ireland




Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE:

We are looking for a Customer Quality Engineer (CQE) to provide support for AMD FPGAs (Field Programmable Gate Arrays) and SoCs (System on a Chip) as well as associated hardware. The CQE will be an expert in all aspects of AMD FPGA design, manufacturing, test, quality and reliability. The CQE works directly with customers, field engineers, technical marketing, and AMD R&D in a worldwide team to rapidly resolve complex technical issues.  Reporting to Director Customer Quality Engineering, this CQE role will work with the CQE Dublin team to support customer quality engagements in cutting-edge high-performance markets. Participating in cross-functional efforts to identify and solve problems, you will be a promoter for continuous improvement. 

 

DETAILED RESPONSIBILITIES:

  • New product introduction support.
    • Support marketing messaging related new product release for components and boards.
    • Remove customer qualification barriers to new product sales including characterization, testing, reliability, and environmental requirements.
  • Manage AMD product quality perception with key customers.
    • Understand emerging customer quality, use profiles, and environmental requirements.
    • Shape and improve customer quality satisfaction.
    • Plan and manage customer technology assessments, audits, and visits.
  • Manage customer issue support.
    • Work with field engineers and technical support to diagnose issues.
    • Work with support, design, product, and test engineering to drive root cause through 8D methodology.
    • Ensure smooth internal factory hand-offs with internal technical teams for customer issues and product returns
    • Actively champion and participate in customer-oriented process improvement projects.
  • Build next-generation data analysis tools and processes
    • Collaborate with cross-functional team leaders to brainstorm and build new tools to improve customer experience and team efficiency.
    • Analyze customer cases and use data to influence product and process improvements.

 

QUALIFICATIONS AND EXPERIENCE:

Required:

  • Graduate with third-level qualification (Bachelor's/Master's) in Electrical or Computer Engineering or equivalent qualification. 
  • Ability to communicate technical information in an organized and understandable fashion.
  • Customer-oriented approach with a demonstrated concern and desire to work with and assist customers. 
  • Strong analytical and problem solving skills with pronounced attention to detail

Preferred:

  • 2 years’ experience in electronics, semiconductor manufacturing, EDA tools, quality, reliability, product test engineering or technical support. 
  • Experience in customer-facing technical positions.
  • Experience in root cause analysis techniques, such as 8-D, SPC, 6-sigma, 5-why analysis, FMEA or equivalent.
  • Experience in data structuring / programming / data analysis / scripting (e.g. Python, PERL, Ruby). 

LOCATION:

Dublin, Ireland

COMPANY JOBS
1111 available jobs
WEBSITE