Customer Quality Engineer - SMTS

May 15, 2024
Shanghai, China
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




SMTS PRODUCT DEVELOPMENT ENG. 

 

THE ROLE: 

Join AMD’s team of highly skilled professionals in managing the quality performance of key customers in the production of our Server CPU products. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales, platform, product development, and manufacturing operation teams. This team partners with AMD Platform and Customer Engineering Teams to enable AMD product introduction & volume ramp to the satisfaction of our customers.  As a member of our Manufacturing Quality Engineering team, you will be a critical part of driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. The successful candidate will drive results across AMD in support of improving product quality and enhancing the customer experience.

 

THE PERSON: 

You are a pro at successfully managing customer expectations and mitigating and resolving customer concerns on quality related issues. Communication skills include listening to and truly understanding your customers' needs, and effectively communicating with AMD internally to drive results and to achieve customer satisfaction.

 

KEY RESPONSIBILITIES: 

  • Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer’s requirement within AMD.
  • Interact with AMD's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high-volume manufacturing
  • Program manage cross functional technical teams to identify containment and determine root cause for customer issues. Cross functional teams may consist of Design, Software, Platform, Product Engineering, Test Engineering, Packaging Engineering, Failure Analysis, Customer Engineering, Sales Ops and Supplier Quality Engineering.
  • Manage the overall customer quality relationship, work closely with customer to fully understand their business from a quality perspective.
  • Escalate potential issues to AMD's management to avoid customer disruption and ensure timely resolution.
  • Provide AMD's cross functional team with customer priorities to ensure resources are aligned to support critical activities.
  • Write and deliver customer facing presentations to communicate frequent technical status and deliver technical solution.
  • Ensures that customers’ needs are met and that the product or solution is fully functioning according to specification.
  • Provide post sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements.
  • Improve customer engineering service efficiency via metrics optimization and monitoring.

PREFERRED EXPERIENCE: 

  • Minimum B.S. in Computer Science or Electrical engineering with 8-15 years of related experience in the areas of server design and deployment, preferably 7+ years of experience in product quality, reliability or product engineering, preferably in semiconductor logic SOC.
  • Possess strong technical knowledge of server products, architecture and understanding of AMD components. Experience with semiconductor manufacturing and test flow, including fab, bump, assembly, and test.
  • Strong understanding of end to end system/component/process interactions
  • Strong experience in structured problem solving is necessary
  • Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization. Strong communication skills are essential.
  • Highly organized, able to prioritize, and juggle multiple work streams to tight deadlines
  • Experience in dealing with customer as the focal point for quality discussion and continuous improvement.
  • Effective presentation and communication skills, good negotiation skill desired
  • Ability to work both independently as well as in teams and across business units to accomplish tasks in a timely manner
  • Fluent in both spoken and written English and Chinese.

ACADEMIC CREDENTIALS: 

  • Computer science or electrical engineering degree desired.
  • PMP related certification preferred.

 

LOCATION:

Shanghai

 

#LI-VC1




Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

SMTS PRODUCT DEVELOPMENT ENG. 

 

THE ROLE: 

Join AMD’s team of highly skilled professionals in managing the quality performance of key customers in the production of our Server CPU products. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales, platform, product development, and manufacturing operation teams. This team partners with AMD Platform and Customer Engineering Teams to enable AMD product introduction & volume ramp to the satisfaction of our customers.  As a member of our Manufacturing Quality Engineering team, you will be a critical part of driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. The successful candidate will drive results across AMD in support of improving product quality and enhancing the customer experience.

 

THE PERSON: 

You are a pro at successfully managing customer expectations and mitigating and resolving customer concerns on quality related issues. Communication skills include listening to and truly understanding your customers' needs, and effectively communicating with AMD internally to drive results and to achieve customer satisfaction.

 

KEY RESPONSIBILITIES: 

  • Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer’s requirement within AMD.
  • Interact with AMD's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high-volume manufacturing
  • Program manage cross functional technical teams to identify containment and determine root cause for customer issues. Cross functional teams may consist of Design, Software, Platform, Product Engineering, Test Engineering, Packaging Engineering, Failure Analysis, Customer Engineering, Sales Ops and Supplier Quality Engineering.
  • Manage the overall customer quality relationship, work closely with customer to fully understand their business from a quality perspective.
  • Escalate potential issues to AMD's management to avoid customer disruption and ensure timely resolution.
  • Provide AMD's cross functional team with customer priorities to ensure resources are aligned to support critical activities.
  • Write and deliver customer facing presentations to communicate frequent technical status and deliver technical solution.
  • Ensures that customers’ needs are met and that the product or solution is fully functioning according to specification.
  • Provide post sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements.
  • Improve customer engineering service efficiency via metrics optimization and monitoring.

PREFERRED EXPERIENCE: 

  • Minimum B.S. in Computer Science or Electrical engineering with 8-15 years of related experience in the areas of server design and deployment, preferably 7+ years of experience in product quality, reliability or product engineering, preferably in semiconductor logic SOC.
  • Possess strong technical knowledge of server products, architecture and understanding of AMD components. Experience with semiconductor manufacturing and test flow, including fab, bump, assembly, and test.
  • Strong understanding of end to end system/component/process interactions
  • Strong experience in structured problem solving is necessary
  • Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization. Strong communication skills are essential.
  • Highly organized, able to prioritize, and juggle multiple work streams to tight deadlines
  • Experience in dealing with customer as the focal point for quality discussion and continuous improvement.
  • Effective presentation and communication skills, good negotiation skill desired
  • Ability to work both independently as well as in teams and across business units to accomplish tasks in a timely manner
  • Fluent in both spoken and written English and Chinese.

ACADEMIC CREDENTIALS: 

  • Computer science or electrical engineering degree desired.
  • PMP related certification preferred.

 

LOCATION:

Shanghai

 

#LI-VC1

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