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Customer Service Analyst

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Customer Service Analyst in Seoul, South Korea

  • Unity
  • Full time
  • Intermediate
  • Email
  • Seoul, South Korea
  • 25/06/2021
  • Report

The Customer Service Team are the first point of contact for most Unity users who need help and guidance. As a Customer Service Analyst, you will be key in supporting our global users by answering tickets, live chats, and creating self-service articles.

As well as supporting customers in an empathetic manner, we also work with Unity’s internal teams including Sales, Asset Store, and Marketing, to resolve issues as they arise.

Training in our Customer Service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.

Our Team places importance on kindness, inclusion, and harmony as our central values.

You will be based in our Seoul office. Perks of this position include free drinks and snacks, phenomenal office location and a vibrant diverse team.

Due to the current pandemic, there will be frequent work from home arrangements for the time being.

Responsibilities

  • Answering user’s non-technical questions with clarity and empathy, in a timely manner
  • Writing and maintaining articles for our Knowledge Base to allow our users to self-help
  • Maintaining a high standard of quality to ensure customer satisfaction

Requirements

  • Experience in Customer Service or in a customer-facing role where understanding customers’ needs was key
  • Excellent written and spoken English and Korean
  • A love of learning, as we work in a fast-paced environment with lots of changes

Bonus points

  • Experience of different software eg. Email, Live Chat, and/or Ticketing systems e.g. Zendesk

Who We Are

Unity is the creator of the world’s most widely-used real-time 3D (RT3D) development platform, providing content creators around the world with the tools they need to build rich, interactive 2D, 3D, VR and AR experiences. In fact, apps made with Unity reach 2.7 billion devices worldwide, and were installed more than 24 billion times in the last 12 months.

The global engineering team keeps Unity at the forefront of technology and — working alongside partners like Magic Leap, Google, Facebook, Oculus and Microsoft — ensures optimized support for the latest technology and platforms. Unity is powering the real-time revolution, expanding beyond games and breaking into other industries including automotive, film, architecture, engineering, construction and more.

  • Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#LI-MC1 #MID

Unity

We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative R...

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