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Customer Service Representative

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Customer Service Representative in Pereira, Colombia

  • Unity
  • Full time
  • Intermediate
  • Email
  • Pereira, Colombia
  • 20/05/2021
  • Report

The opportunity

The Customer Service Team is the first point of contact for most Unity users who need help and mentorship. As a Customer Service Analyst, you will be key in supporting our global users by answering tickets, live chats, and crafting self-service articles. As well as supporting customers in an informative manner. We also work with Unity’s internal teams including Sales, the Asset Store, and Marketing to resolve issues as they arise.

Training in our Customer Service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment. This Team places importance on decency, inclusion, and harmony as our central values.

We are based in our modern office, located in the business area of Pereira. Perks include weekly yoga sessions, and free catered lunches in the office three times per week!

What you’ll be doing

  • Answering user’s non-technical questions with transparency and insight, in a timely manner
  • Writing and maintaining articles for our Knowledge Base to provide our users a proven self-help resource
  • Maintaining a high standard of quality to ensure customer happiness

What we’re looking for

  • Experience in Customer Service or in a customer-facing role where understanding customers’ needs is key
  • Excellent written and spoken English
  • A love of learning, as we work in a fast-paced environment with a lot of changes

You might also have

  • Experience of different software including Email, Live Chat, and/or Ticketing systems e.g. Zendesk

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,800+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com.


Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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Unity

We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative R...

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