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Customer Success Advisor

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Customer Success Advisor in Brighton, United Kingdom

  • Unity
  • Full time
  • Intermediate
  • Email
  • Brighton, United Kingdom
  • 10/07/2021
  • Report

The opportunity

Our Customer Success team is looking for a relationship builder with the innate ability to tackle hard problems to join our team as a Customer Advisor for Industrial. Our team is new within our quickly growing Customer Experience organization. Our team embodies all Unity values ​to deliver an outstanding customer experience: Users First, In it Together, Best Ideas Win and Go Bold.

In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our small-to-medium business Industrial customers. This is a unique chance to create a big impact at scale as part of a new team. You will collaborate with our support, sales and product teams ensuring our Industrial customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers! A curious, eager-to-learn approach will serve you well.

Are you ready for a challenge? If nothing excites you more than working in a customer facing role in a fast-paced environment that requires the highest level of integrity, apply today.

What you'll be doing

  • Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives
  • Conduct proactive outreach to engage customers and ensure maximum NPS, Customer Satisfaction and Time-to-Value
  • Become a specialist in the Unity ecosystem and products, and be able to recommend users (complimentary or paid) products that add value
  • Ensure customers move swiftly and positively through the customer journey, promoting feature adoption where appropriate
  • Work closely with the Customer Success team to identify core user challenges recommending improvements

What we're looking for

  • Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Client Outcomes Manager, Account Manager, Onboarding Specialist
  • Results-oriented with a high degree of autonomy
  • Comfortable managing multiple customers across different verticals and stages of growth
  • Capable of delivering persuasive presentations to customers and partners
  • Able to pivot as business requirements change

You might also have

  • Experience working in the Architecture, Engineering, Construction, Manufacturing, Media or Entertainment industries
  • An understanding of software and / or product development process (C #, Unity Editor, game development)

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,800+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

#MID #LI-MM2

Unity

We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative R...

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