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Customer Success Intern

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Customer Success Intern in Pereira, Colombia

  • Unity
  • Full time
  • Intership
  • Email
  • Pereira, Colombia
  • 29/03/2021
  • Report

At Unity, you’ll make a difference. In a collaborative, fast-growing environment, we’re democratizing development, solving hard problems, and enabling the success of our community.

If you are ambitious and self-motivated, come join Unity as an intern within our Customer Success Management team, based in Brighton/Colombia. In this role, you will be an integral member of the team, you will have an opportunity to explore various areas of success management, including advising, retention and program coordination. Most importantly, you'll interact with the heart of Unity, our customers!

Responsibilities 

  • Prepare presentations for customer engagements, including onboarding and review calls
  • Help identify key learning opportunities and work with the team through iteration, to improve paid customer satisfaction overall 
  • Become an expert in the Unity ecosystem and products, and be able to recommend users(complimentary or paid) products that add value to their current business setup
  • Track success level and user satisfaction metrics (such as NPS, Micro-moment satisfaction and perceived value), and ensure all interaction SLA's are being achieved and exceeded. 
  • Provide accurate reporting and feedback to management on all user interactions and enquiries, and help evolve and optimize results
  • Prepare customer updates and curate resources to support our programs.

Requirements

  • Currently enrolled in a related discipline, including but not limited to business management, architecture, game development, engineering, media development
  • Demonstrated critical thinking capabilities
  • Experience in presenting software solutions and products over digital channels (chat, email, sometimes phone) in English 
  • Proficiency in business software (Microsoft Office Suite, Google Suite, CRM)

Bonus points

  • Experience in building relationships with customers
  • Unity experience
  • Industry experience (Gaming, AEC, ATM, M&E)

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. 

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.   


Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Unity

We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative R...

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