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Customer Success Specialist

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Customer Success Specialist in Tel Aviv, Israel

  • Unity
  • Full time
  • Intermediate
  • Email
  • Tel Aviv, Israel
  • 02/02/2021
  • Report

Unity’s RestAR new customer success team is growing! We’re looking for self-driven, hardworking relationship builders who enjoy solving problems to join us as a Customer Success Specialist.

In this role, you will be a key promoter of our 3D scanning solution, with a focus on ensuring successful adoption and value realization for our B2B/enterprise customers.

The Customer Success team is a new team within our fast-growing Customer Success organization, so you will have the unique opportunity to make a big impact at scale. You will work alongside our support, sales and product teams to ensure our customers have the best experience. Most importantly, you will interact with the heart of Unity; our customers!

 

Responsibilities

  • Drive retention and growth among your book of accounts by understanding their business needs and helping them succeed
  • Serve as a trusted advisor, becoming a thought leader and specialist  in the Unity ecosystem and products, and be able to recommend users (complimentary or paid) solutions and services that may add value to their current situation
  • Ensure that customers move swiftly and positively through the customer journey, promoting feature adoption where appropriate
  • Maintain regular communication  with customers about their adoption trends, sentiment, and finding opportunities for deeper engagement
  • Analyze customer behavior patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and encourage the success of our customers
  • Be the voice of our customers, funneling customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

Requirements

  • Experience  supporting customers with SaaS products 
  • Experience building and managing relationships with a medium to large portfolio (25-50) of B2B customers, while working to mitigate churn and drive engagement and renewals
  • Technical skills of using and connecting multiple platforms with a basic understanding of software development processes.
  • Experience  delivering persuasive presentations to customers and, partners 

Bonus Points

  • Retail industry experience
  • Working knowledge of Gainsight and Salesforce
  • Unity experience
  • Experience working in a remote, distributed team
  • Familiarity with customer success metrics: NPS, Customer Satisfaction and Time-to-Value
  • Flexibility to work a US schedule when necessary

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.   


Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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Unity

We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative R...

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