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Customer Support Intern

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Customer Support Intern in Abu Dhabi, United Arab Emirates

  • Ubisoft
  • Full time
  • Intership
  • Email
  • Abu Dhabi, United Arab Emirates
  • 21/06/2021
  • Report

Ubisoft Abu Dhabi is seeking a customer support intern who would assist in answering players’ queries and also helping towards the community management tasks for our games. The customer support intern would learn the Live Operations of a game and contribute to the team where required.

Key Responsibilities:

  • Provide first class support to customers via ticketing system
  • Answer players queries in a clear and concise manner
  • Work with our QA department to make sure players’ bugs are addressed in a timely manner
  • Provide support for in game moderation
  • Diagnose and troubleshoot customer technical problems
  • Investigate and resolve customer accounts and billing issues
  • Ensure customer input is communicated & answered to via proper channels (bugs, feature requests, etc.) 
  • Know the games inside out to ensure all players queries are addressed appropriately 
  • Follow up on store reviews and reply to them
  • Assist in creating and sending appropriate reports based on customer support feedbacks /community and store feedbacks

Key Requirements:

  • Avid social / mobile games player
  • Keen interest in industry and market trends
  • Good knowledge & practice of social networking sites
  • Outstanding customer service skills 
  • Should be native or fluent in English (especially written)
  • Excellent verbal and written communication skills
  • Previous experience in Customer Support is a plus
  • A Bachelor’s degree or any other relevant training or equivalent

To all recruitment agencies: Ubisoft does not accept agency resumes. Please do not forward resumes to our jobs alias, Ubisoft employees or any other company location. Ubisoft is not responsible for any fees related to unsolicited resumes.

Ubisoft

Ubisoft is a creator of worlds, committed to enriching players' lives with original and memorable gaming experiences.

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