Developer Support Engineer, Customer Success, SyncSketch

Apr 02, 2023
Vancouver, Canada
... Not specified
... Intermediate
Full time
... Office work

The opportunity

SyncSketch is a real-time collaboration platform for creatives. Our tools enhance the visual feedback process for studios, clients, agencies, and students, by delivering a creative review environment without limitations.

We are searching for an experienced software developer to join our customer success team at Unity. Customer Success is our presence on the ground, interacting with clients to tackle any adoption and integration concerns, and working internally with product & engineering teams to ensure a positive experience for the customer.

The person we are looking for loves and has a history of translating production workflows into intuitive, effective, and elegant tools and APIs. You enjoy and value conversations with end-users and know how meaningful such conversations are in supporting their success. Advising clients on well crafted, supportable production systems sounds exciting!

We believe that your background is in computer science, but more important is that you have spent time building a portion of a studio’s pipeline and have supported it through multiple projects. Ideally, you feel comfortable sharing informed opinions internally and with clients regarding standard methodologies for user interfaces and APIs.

At Unity, we recognize that diversity in backgrounds & experience makes our team stronger. Even if you do not meet all of the listed qualifications, we still encourage you to apply and share how your experience would be a great match for this role.

If helping developers and technical directors from all over the world build the best pipelines and tools is a challenge that inspires you, then let’s talk!

What you’ll be doing

  • Support the growth of the client base through the triage & resolution of software bugs and other technical issues that a client may raise
  • Act in an advisory capacity to clients, helping them configure SyncSketch and integrate with our APIs
  • Prevent support ticket escalations by understanding how to resolve common technical issues
  • Track and call out client issues that require the attention of the product engineering teams
  • Write both internal and client-facing documentation that reduces time-to-resolution for common support issues

What we’re looking for

  • Experience building content production pipelines
  • Knowledge of Python
  • Experience developing and supporting APIs
  • Sufficiency debugging JavaScript, via a browser console or IDE
  • Strong verbal and written communication skills

You might also have

  • Familiarity with SQL databases like MySQL or PostgreSQL
  • Experience integrating with packages such as Maya, Nuke, Houdini, etc.
  • Foundational understanding of networking protocols and security certificates.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month. For more information, please visit

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

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