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Developer Support Engineer - Products

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Developer Support Engineer - Products in Brighton, United Kingdom

  • Unity
  • Full time
  • Intermediate
  • Email
  • Brighton, United Kingdom
  • 23/02/2021
  • Report

Unity provides a growing range of products to our customers as end-to-end solutions for use in industries beyond games. For example, Reflect and Forma. These products complement the core Unity Engine and Editor used by thousands of developers worldwide.

Our customers using these products contact us for a wide variety of reasons, ranging from help with installing and getting started, to customizing and extending the product. As a Developer Support Engineer, you will work to answer these questions and solve problems using curiosity, flexibility and a Users-First attitude.

As some of these products are new, you will help establish Unity in new industries, providing feedback from users to the development teams, and helping to shape the future direction. You will also be helping bring real-time 3D to a wider range of customers.

We welcome junior and senior levels of experience. This is a permanent position based in our Brighton office. Travel is not required but you may have opportunities to attend conferences and visit customers.

Responsibilities

  • Be the first point of contact for technical inquiries from customers, using the Zendesk ticketing system to manage and prioritize issues
  • Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
  • Conduct calls with customers as needed to solve issues faster
  • Collaborate with your colleagues to continually improve processes and ensure team success
  • Maintain excellent relations between the Engine Support team and other departments within Unity
  • Prepare and distribute weekly reports
  • Contribute to the Unity documentation and other resource materials

Requirements

  • Enjoyment of troubleshooting/problem-solving
  • Unity and C# experience
  • Passion and determination to solve customer problems
  • Excellent written and spoken English communication skills
  • Able to manage your own time effectively, set priorities and work independently towards a goal

Bonus Points

  • Experience of 3D or CAD modelling packages and data formats (e.g. Autodesk, Revit)
  • Experience with developing games/apps with Unity or for mobile/console platforms
  • Experience in debugging and profiling
  • Customer-facing or technical support experience
  • Willingness to learn new skills
  • Knowledge of SCM software (Git, Mercurial, Perforce) and available external hosting platforms (e.g. Github, Bitbucket)

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.   


Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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Unity

We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative R...

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