Director, Franchise Operations (RMO)

Apr 21, 2024
Guildford, United Kingdom
... Not specified
... Senior
Full time
... Office work
Director, Franchise Operations

The Battlefield Franchise Operations team exists to service the needs of the
franchise and its business goals by operational problem solving, unifying
franchise wide processes, and facilitating the communication and
collaborative needs of the franchise, its development teams and the EA and
external partner teams that we engage with to maximize operational
command, rigor, and clarity.

As the Franchise Director of Resource Management (RMO) you will report
to the VP of Development Operations and will be expected to work closely
with our studio resource management and development teams in Los
Angeles, San Francisco, Seattle, Vancouver, Stockholm and Gothenburg.

What you'll do:

Ensure organizational initiatives and projects are successfully
communicated to employees and stakeholders.
Evolve and maintain staff forecasting process, tools and pipelines to
ensure accurate and timely forecasting submissions by:
 
Establishing a process for the complete lifecycle of an employee
(from identified need to hire, etc.) with identified bottlenecks and
approvals.
Establish Service Level Agreements (SLA) for engaging with
Franchise RMO and for replying to associated asks.
Determine and define cadence and schedule for submissions
Define, establish and maintain appropriate reporting tools and
dashboards for Franchise reporting (time to hire, role distribution
across location, studio distribution of talent by role and craft,
attrition reporting, etc.)
Administrate and manage centralized staffing tool (i.e. Airtable)

Establish process and templates for requesting, reporting and tracking
internal secondments/loans/allocations from other divisions, central
teams or business units within EA.
Support Franchise finance team with appropriate inputs to support their
franchise reporting needs.
Work with Franchise VP of Operations and Franchise GM to support
long-range, 5-year franchise, product and staff planning. Work with Franchise VP of Operations to assess cost and risk mitigation
strategies relative to franchise hiring and growth.
Be the primary point of contact for EA Talent Acquisition by managing
and running standing meetings, organizing priority hires and ensuring
clarity between all hiring stakeholders.
Partner with other teams such as People Experience, Legal, and HRIT
team as an Operational People Expert to influence and ensure an
excellent experience for employees, managers & leaders.
Identify measurable success metrics and business trends for your
assigned areas, and communicate them to the right audience.

Who you are:
Passion for people, gaming, building connections, and having fun.
Creative and passionate with the ability to remain focus on a good
collaboration between partners.
Strategic, quantitative and operational mindset.
Demonstrated ability to work in a fast-paced, ever-changing, and global
environment.
7+ years' experience in project management and team management.
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