WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

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THE ROLE:

The Director of Customer Quality Engineering drives product quality across internal organizations and ensures high standards of customer quality experience with robust strategies to exceed internal and external customer expectations.

THE PERSON:

The ideal candidate should have strong technical leadership who is self-driven, highly motivated, and a highly effective team player in leading and growing a team of engineers. You should cultivate and influence quality culture and mindset across internal organizations and external customers to ensure mutual success with highest quality standards. You should have strong foundation in customer experience/relations, technical problem solving, and collaborating effectively with cross-functional teams.

KEY RESPONSIBILITIES:

• Define and execute strategies to build strong partnership with customers and internal organizations to enable high quality experience and continuous improvements.
• Actively represent customer voice with internal partners to translate/formulate actions that drive positive quality perception.
• Passionately lead and develop a team of customer quality engineers to be a high-functioning, highly effective team in delivering to internal and external customer expectations.
• Communicate efficiently and effectively with internal stakeholders at all levels of the organization. Must be an outstanding communicator with ability to adjust content to the target audience.
• Drive innovative processes and infrastructures that enable success of product quality and customer manufacturing.
• Defining and manage Key Program deliverables/schedules/budget/Analyze program risk and opportunities & monitor progress to drive to ensure goals are met.

PREFERRED EXPERIENCE:

• Experience in managing customer quality and reliability in Client and Server CPU industry.
• Experience in managing and leading a cross-geo, cross-discipline engineering team.
• Effective team player with a commitment to meeting deadlines and building strong, lasting network.
• Lead & Drive for solutions and an aptitude to thrive in a fast-paced multi-tasking environment.
• Strong interpersonal communication, analytical, project management, task & time management and excellent executive presentation & communication skills.
• Knowledgeable in computer organization/architecture, semiconductor manufacturing, test, qualification, failure analysis, and customer assembly/manufacturing

ACADEMIC CREDENTIALS:

BSEE, MSEE or equivalent with direct experience

LOCATION:

San Jose, California

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At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE:

The Director of Customer Quality Engineering drives product quality across internal organizations and ensures high standards of customer quality experience with robust strategies to exceed internal and external customer expectations.

THE PERSON:

The ideal candidate should have strong technical leadership who is self-driven, highly motivated, and a highly effective team player in leading and growing a team of engineers. You should cultivate and influence quality culture and mindset across internal organizations and external customers to ensure mutual success with highest quality standards. You should have strong foundation in customer experience/relations, technical problem solving, and collaborating effectively with cross-functional teams.

KEY RESPONSIBILITIES:

• Define and execute strategies to build strong partnership with customers and internal organizations to enable high quality experience and continuous improvements.
• Actively represent customer voice with internal partners to translate/formulate actions that drive positive quality perception.
• Passionately lead and develop a team of customer quality engineers to be a high-functioning, highly effective team in delivering to internal and external customer expectations.
• Communicate efficiently and effectively with internal stakeholders at all levels of the organization. Must be an outstanding communicator with ability to adjust content to the target audience.
• Drive innovative processes and infrastructures that enable success of product quality and customer manufacturing.
• Defining and manage Key Program deliverables/schedules/budget/Analyze program risk and opportunities & monitor progress to drive to ensure goals are met.

PREFERRED EXPERIENCE:

• Experience in managing customer quality and reliability in Client and Server CPU industry.
• Experience in managing and leading a cross-geo, cross-discipline engineering team.
• Effective team player with a commitment to meeting deadlines and building strong, lasting network.
• Lead & Drive for solutions and an aptitude to thrive in a fast-paced multi-tasking environment.
• Strong interpersonal communication, analytical, project management, task & time management and excellent executive presentation & communication skills.
• Knowledgeable in computer organization/architecture, semiconductor manufacturing, test, qualification, failure analysis, and customer assembly/manufacturing

ACADEMIC CREDENTIALS:

BSEE, MSEE or equivalent with direct experience

LOCATION:

San Jose, California

#LI-HYBRID

#LI-AP3