Director of Partner and Customer Engineering

Mar 14, 2024
Orlando, United States
... Not specified
... Senior
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




THE ROLE:

The Datacenter GPU and Accelerated Computing, Partner / Customer Engineering team is seeking a Director of Engineering.  In this customer-focused role, you will be working with the world’s leading GPUs being designed into Exascale class supercomputers.  You will lead an organization consisting of multiple departments that are responsible for Partner (OEM/ODM) and End Customer success.

 

You will be leading the Partner Engineering team that supports key OEM / ODM partners, internal development teams, and other stakeholders to bring a portfolio of next-generation server platforms to market using AMD’s Instinct™ Accelerators.  You will also lead the Customer engineering team supports the world’s largest consumers of GPU to solve some of the world hardest AI and HPC problems. The role provides a unique opportunity to learn and define leading edge GPU technologies and solutions.

 

THE PERSON: 

A successful candidate is familiar with driving and sustaining best-in-class technical support and improving overall customer satisfaction through resolution and closure of escalated technical support issues and managing needed collaboration between the end customer, software development, field applications, product management, business development, and executive management.   

 

KEY RESPONSIBLITIES:

  • Manage the team responsible for the OEM/ODM Partners in EMEA to enable deployment of AMD Instinct™ Accelerators in Partner systems.
  • The team is responsible for supporting partners in the bring-up and qualification of AMD Instinct™ GPUs in their system, guide partners on use of AMD tools, qualification methods, and analysis of test results.
  • Manage the team responsible for the key end customer success in the deployment and use of AMD Instinct™ Accelerators.
  • The teams are responsible for
    • The debug of Partner / Customer issues (SW, HW, firmware, driver), working with a cross-functional team and driving the root cause investigation.
    • Understand Partner and Customer requirements and schedule, identify gaps in AMD offering and work with other stakeholders to close them.
  • Provide recommendation to improve internal processes and tools to enhance partner and customer experience with our SW and HW.
  • Management Experience in Data Center Application Engineering, FAE or Customer Engineering.
  • Management Experience leading an organization of multiple departments with similar but unique missions, handling budgets, resource planning, direction, and manager management.
  • Strong knowledge in PC/server architecture and interfaces, experience with system level debug and issue resolution.
  • Strong System Level debugging skills with hands-on experiences in performing HW debug, SI analysis, and performance optimizations on various system architectures.
  • Understanding and experience working with Enterprise Class servers.
  • Excellent oral and written communication skills to communicate technical results clearly and accurately to VP and above stakeholders.

 PREFERRED EXPERIENCE:

  • Solid years of industry experience (ideally with Server and/or Semiconductor vendors)
  • Familiarity with various deployment models including cloud, virtualization, and containers.
  • Automation, orchestration, delivery via Kubernetes, Docker, or Mesos.
  • Experience or knowledge of server firmware/BIOS settings, boot process, server monitoring and management SW.
  • Experience with GPU systems and software) OpenCL, CUDA, or ROCm) is a plus.

 ACADEMIC CREDENTIALS:

  • BS in Electrical Engineering, Computer Engineering, or Computer Science.
  • MBA, MS, or PhD a plus.

#LI-EV1

#LI-HYBRID 

 

 




At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE:

The Datacenter GPU and Accelerated Computing, Partner / Customer Engineering team is seeking a Director of Engineering.  In this customer-focused role, you will be working with the world’s leading GPUs being designed into Exascale class supercomputers.  You will lead an organization consisting of multiple departments that are responsible for Partner (OEM/ODM) and End Customer success.

 

You will be leading the Partner Engineering team that supports key OEM / ODM partners, internal development teams, and other stakeholders to bring a portfolio of next-generation server platforms to market using AMD’s Instinct™ Accelerators.  You will also lead the Customer engineering team supports the world’s largest consumers of GPU to solve some of the world hardest AI and HPC problems. The role provides a unique opportunity to learn and define leading edge GPU technologies and solutions.

 

THE PERSON: 

A successful candidate is familiar with driving and sustaining best-in-class technical support and improving overall customer satisfaction through resolution and closure of escalated technical support issues and managing needed collaboration between the end customer, software development, field applications, product management, business development, and executive management.   

 

KEY RESPONSIBLITIES:

  • Manage the team responsible for the OEM/ODM Partners in EMEA to enable deployment of AMD Instinct™ Accelerators in Partner systems.
  • The team is responsible for supporting partners in the bring-up and qualification of AMD Instinct™ GPUs in their system, guide partners on use of AMD tools, qualification methods, and analysis of test results.
  • Manage the team responsible for the key end customer success in the deployment and use of AMD Instinct™ Accelerators.
  • The teams are responsible for
    • The debug of Partner / Customer issues (SW, HW, firmware, driver), working with a cross-functional team and driving the root cause investigation.
    • Understand Partner and Customer requirements and schedule, identify gaps in AMD offering and work with other stakeholders to close them.
  • Provide recommendation to improve internal processes and tools to enhance partner and customer experience with our SW and HW.
  • Management Experience in Data Center Application Engineering, FAE or Customer Engineering.
  • Management Experience leading an organization of multiple departments with similar but unique missions, handling budgets, resource planning, direction, and manager management.
  • Strong knowledge in PC/server architecture and interfaces, experience with system level debug and issue resolution.
  • Strong System Level debugging skills with hands-on experiences in performing HW debug, SI analysis, and performance optimizations on various system architectures.
  • Understanding and experience working with Enterprise Class servers.
  • Excellent oral and written communication skills to communicate technical results clearly and accurately to VP and above stakeholders.

 PREFERRED EXPERIENCE:

  • Solid years of industry experience (ideally with Server and/or Semiconductor vendors)
  • Familiarity with various deployment models including cloud, virtualization, and containers.
  • Automation, orchestration, delivery via Kubernetes, Docker, or Mesos.
  • Experience or knowledge of server firmware/BIOS settings, boot process, server monitoring and management SW.
  • Experience with GPU systems and software) OpenCL, CUDA, or ROCm) is a plus.

 ACADEMIC CREDENTIALS:

  • BS in Electrical Engineering, Computer Engineering, or Computer Science.
  • MBA, MS, or PhD a plus.

#LI-EV1

#LI-HYBRID 

 

 

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