PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
PlayStation Network(PSN) is one of the global top digital platform for online interactive entertainment. PSN Global Service Operations(GSO) is responsible for the stability of PlayStation Network, monitoring the platform and provide operations support to company and game industry wide partners. Production Operations Engineering (POE) is delivering incident resolution upon reported by many sources including Customer Support, PlayStation Store team, external game developers, and social media
As a Director of Production Operations Engineering, you’ll be responsible for continuously deliver high quality incident resolution, through the collaboration with multiple engineering and business teams across the board. The teams are located globally in the U.S, U.K and Japan. The platform support scope includes e-commerce, game play, social interaction, account & identify, PlayStation partner tools and retail commerce. It is also meaningful to own the continuous improvement action items extracted from the incidents. Continuous improvement includes a wide range of items, such as engineering development, process refinement, business operations change.
In addition to the incident resolution, you’ll be responsible to lead and execute operational readiness for the new projects that is developed by product/engineering team. The goal is to launch new projects and services with detailed operation support globally at Day1. You may also need to work with external platform service provider(SaaS) for continuously improving the service operations quality.
As this being a global role, there is a requirement for international business trips, but this occurs only after it is regarded as safe to do so.
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.
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We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.
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Categories of personal information we collect from you
We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:
A. Identification and contact information
B. Other information about you or that can be associated with you such as:
PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Today, our products, software and services are in millions of households worldwide. We bring together ...