Expert Site Reliability Engineer - Demonware

Jun 16, 2024
Vancouver, Canada
... Not specified
... Intermediate
Full time
... Office work

Job Title:

Expert Site Reliability Engineer - Demonware

Requisition ID:


Job Description:

Who we are:

Demonware is a member of the Activision family of studios. We work alongside engineers and creatives at our AAA partner studios and deliver the online and data services required by our massive franchises. We have launched well over 100 games, and our services connect multiple millions of players each day into epic entertainment experiences.

While Call of Duty continues to push us to build bigger and better systems year on year. We also have a strong history of supporting great franchises such as Tony Hawk, Crash Bandicoot, Destiny, Diablo, Guitar Hero, and Skylanders.

Our success comes from our talented and passionate people. Our work environment is welcoming and collaborative, we deliver on time and at scale.  

What we do:

We are looking for a Senior Site Reliability Engineer to join our Progression Team at Demonware. You'll work closely with the game development studios that produce AAA blockbuster titles including Call of Duty®. Your job will involve planning, designing, implementing and maintaining new online services that can handle millions of concurrently connected users, within the progression domain. You will be relied upon for developing and maintaining software systems that track player progression, responding to game events in real-time, and performing actions configured to respond to those events. You'll join a team striving to produce the best possible experience for our players and studio partners.


Your responsibilities:

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:    

  • Be hands-on in shaping and scaling the services that directly enable game features driving revenue and player engagement. You’ll see your contributions influencing our players’ experiences in major ways.

  • Level up innovative and scalable services.

  • Apply your technical expertise to maximize the scalability and reliability of our services platforms that are built on open-source technologies.

  • Be an essential part of a full-service, cross-disciplinary software engineering team, participating in all stages of the development process: technical design, peer reviews, capacity planning, performance optimization, production deployment, and sustainment.

  • Investigate and resolve problems at scale for our mission-critical services. Contribute to root cause analysis efforts. Help the team implement fixes and apply what we’ve learned to prevent recurring issues.

  • Demonstrate a customer-focused mindset, keeping the success of our game studio partners and an excellent player experience front and center at all times.

  • Influence our technology community with your expertise.

  • Be a contributing member of the worldwide Demonware engineering community. Bring knowledge and best practices into the team and share your expertise with other teams who will benefit from it.

  • Share comprehensive design feedback in the development of new services and service architecture, both with your own team members and with other teams across the company.

  • Build long-term working relationships with senior online developers, technical directors, and producers across Activision’s game studios.

  • Strengthen the culture of service ownership at Demonware. Engage in mentoring more junior team members to level up this mindset in other engineers.

About you:  

  • 6+ years relevant work experience

  • Technical expertise in service scalability and reliability

  • Experience optimizing applications that use MySQL, Cassandra, and/or Redis

  • Experience with message brokering technologies such as Kafka, Kinesis, and/or RabbitMQ

  • Experience working with VMs, Linux containers, Docker, and Kubernetes

  • Experience with automated testing frameworks

  • Experience working in a business-critical production environment

  • Experience delivering within Scrum/Agile development methodologies

Bonus Points:  

  • Expertise in designing, analyzing, and troubleshooting large-scale distributed systems

  • Experience working with high-volume, consumer-facing applications

  • Experience with load testing and performance optimization best practices

  • Experience working with Event-Driven Systems

  • Instincts for an investigative approach and a curiosity to apply new technologies

  • Flexibility and adaptability to changing situations and requirements

  • Ownership of initiatives from inception through deployment and sustainment

  • Excellence in proactive, open-minded collaboration across teams

What Demonware Offers:   

Relocation Support, generous paid vacation, RRSP matching program and top-tier medical, dental and life insurance coverage for you and your dependents and perks.

Demonware is a member of the Activision family of studios. We run every part of the players’ online experience, from logging in to matchmaking to climbing the leader boards, for popular video game franchises such as Call of Duty®, Tony Hawk Pro Skater, Crash Bandicoot™and Skylanders®. Our main motto is Always Game! 

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.



We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

  • Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
  • 401(k) with Company match, tuition reimbursement, charitable donation matching;
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
  • If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting

The standard base pay range for this role is $105,455.00 - $222,870.00 CAD. These values reflect the expected annualized base pay range of new hires in British Columbia, Canada. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.
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