FAE/ Field Support Manager

Mar 31, 2024
Austin, United States
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




Job Role and Responsibility: AMD, Inc., is hiring FAE/Field Support Manager to Develop, present, or respond to proposals for specific customer technical requirements, including request for proposal responses and industry-specific solutions. Reproduce complicated customer issues onsite at AMD for analysis and resolution. Work with internal engineering teams to debug & root cause issues. Develop, set up, and analyze experiments to collect data for guiding debug activities. Set-up complicated test harnesses in Software & Hardware to collect low-level debug logs. Develop scaffolding software to assist in debug activities both Internally & Externally with customers. Modify custom x86 diagnostic code. Modify, build, and deploy system firmware to assist in debug activities. Package workloads & customer test cases for internal debug teams to reproducing issues. Drive internal debug activity by playing the role of issue coordinator when needed. Communicate requests and capture information from customer’s validation, design, BIOS, Firmware, Chipset, processor, and third parties, as needed, to get to issue resolution. Apply knowledge of engineering principles, best practices, and technologies to the design, development, and testing various AMD products.

 

Multiple openings.  Qualified applicants click “APPLY NOW” button to apply online.

 

Travel required: No   

Qualifications: Degree required

Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, or related field.

Qualifications: Amount and type of experience required: Three (3) years of experience in the job offered or a product or system-engineering role or related occupation.

Alternate combination of education and experience: Employer will accept alternate combination of education and experience: Bachelor's or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, or related field and five (5) years of progressive, post-baccalaureate experience in the job offered or a product or system engineering role or related occupation.

Specific skills required: The following skills are required:

With either combination of education or experience, position requires two (2) years of experience with the following technologies:

  • Performing platform hardware and software integration and validation;
  • Python, C, C++, PERL, TCL, or Shell;
  • Windows or Linux Operating System;
  • Server software ecosystem (OS/Hypervisors, Compilers, Libraries, debug tools, development tools, and validation workloads);
  • Platform firmware features (BIOS, BMC, or SMU); and
  • CPU, x86-64 architecture, and server system architecture.

Employer will accept any suitable combination of education, training, or experience.

 

#LI-DP1




At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Job Role and Responsibility: AMD, Inc., is hiring FAE/Field Support Manager to Develop, present, or respond to proposals for specific customer technical requirements, including request for proposal responses and industry-specific solutions. Reproduce complicated customer issues onsite at AMD for analysis and resolution. Work with internal engineering teams to debug & root cause issues. Develop, set up, and analyze experiments to collect data for guiding debug activities. Set-up complicated test harnesses in Software & Hardware to collect low-level debug logs. Develop scaffolding software to assist in debug activities both Internally & Externally with customers. Modify custom x86 diagnostic code. Modify, build, and deploy system firmware to assist in debug activities. Package workloads & customer test cases for internal debug teams to reproducing issues. Drive internal debug activity by playing the role of issue coordinator when needed. Communicate requests and capture information from customer’s validation, design, BIOS, Firmware, Chipset, processor, and third parties, as needed, to get to issue resolution. Apply knowledge of engineering principles, best practices, and technologies to the design, development, and testing various AMD products.

 

Multiple openings.  Qualified applicants click “APPLY NOW” button to apply online.

 

Travel required: No   

Qualifications: Degree required

Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, or related field.

Qualifications: Amount and type of experience required: Three (3) years of experience in the job offered or a product or system-engineering role or related occupation.

Alternate combination of education and experience: Employer will accept alternate combination of education and experience: Bachelor's or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, or related field and five (5) years of progressive, post-baccalaureate experience in the job offered or a product or system engineering role or related occupation.

Specific skills required: The following skills are required:

With either combination of education or experience, position requires two (2) years of experience with the following technologies:

  • Performing platform hardware and software integration and validation;
  • Python, C, C++, PERL, TCL, or Shell;
  • Windows or Linux Operating System;
  • Server software ecosystem (OS/Hypervisors, Compilers, Libraries, debug tools, development tools, and validation workloads);
  • Platform firmware features (BIOS, BMC, or SMU); and
  • CPU, x86-64 architecture, and server system architecture.

Employer will accept any suitable combination of education, training, or experience.

 

#LI-DP1

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