Global Community Manager - 12 month contract

Sep 12, 2023
Guildford, United Kingdom
... Not specified
... Intermediate
... Office work

As the Global Community Manager for EA Originals, you will support EA Originals titles, including Immortals of Aveum and yet-to-be announced titles. You will build and implement a multi-channel community strategy while engaging with our passionate players day-to-day. You play a role as a liaison between studio and player, providing context to player feedback and contributing to external communications. Reporting to the Senior Lead, Global Community, we are looking for 5 or more years of experience in Community Management or related fields, may be remote, but requires availability during European business hours.


  • Key Accountabilities
  • Defines global community strategies that will build engaged communities for our EA Originals games
  • Action on the community strategies daily with Senior Manager oversight
  • Collaborate with other managers across PR, Creator and Social teams to ensure of tactics/campaign beats
  • Create community feedback/sentiment reports for communications, brand and studio teams
  • Organise and moderate Community Councils to deliver audience-relevant feedback to studio, brand and communications teams
  • Requirements
  • You will work with the Senior Lead of Global Community to develop the community strategies
  • You will be responsible for daily work of the community strategies with partner teams domestically and internationally
  • Oversee the production of community programming with PR and social media teams, including dev streams, blogs and studio spotlight pieces
  • Forge relationships with territory leads to ensure execution of plans are consistent globally
  • Grow our community voice, developing a shared culture and identity and maintaining a tight dialogue between the studio, EA, and players
  • Use the Creator Network programme to promote community engagement
  • Build close relationships within studio teams
  • Maintain relationships with top influencers, and players within the community
  • Partner with Integrated Comms team, Studio, Marketing and Customer Experience to ensure consistent community messaging
  • Collaborate and share with other EA Community Managers on best standards, and innovations
  • Manage patch notes creation and publishing
  • Up-to-date Community reporting on fan feedback, game issues, or relationship challenges
  • Maintain a positive reputation at work and within the community
  • Experience and Skills
  • 3+ years of experience in Community Management or related fields
  • Experience with gaming and an understanding of player motivations and needs
  • Written and verbal communication skills in English
  • Imaginative yet focused thinking on goals while driving unique and thoughtful programmes
  • Knowledge of EA Originals titles and indie community tactics
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