Global Partner Operations Manager

Jun 30, 2024
San Francisco, United States
... Not specified
... Intermediate
Full time
... Office work

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

The Global Partner Operations team manages the processes and daily tasks that ensure baseline Partner experiences on Twitch. As creator needs are diverse, we specialize in internal systems and collaborate with teams across the business, harnessing our collective knowledge of creators to achieve the best outcomes.

Reporting to the Senior Manager of Global Partner Operations, this member of our team will handle processing of daily internal Partner request queues and support partners across the business with ad-hoc requests related to our systems while working to improve these processes and overall experience of creators on the service.

You can work in San Francisco, CA, Irvine, CA, or Remote US.

You Will:

  • Manage Partner related internal requests queues across Onboarding, Offboarding, and Contract Management
  • Accomplish and meet manual onboarding workflow service level agreements
  • Improve and refine internal processes
  • Report internal request queue trends and performance
  • Partner with Finance, Legal and Global Partnerships teams to address Partner related issues
  • Maintain data and document repositories to assist Customer Support and Legal teams with Partner tickets

You Have:

  • Managed processes with a high volume of tickets or requests
  • Customer service or other user-facing experience
  • Comfortable handling and processing data sets
  • Bachelor's degree from an accredited university

Bonus Points

  • Customer Service / Project Management background
  • 3+ years of experience with CRM platforms and tooling
  • Familiarity with the Twitch platform
  • The ability to work in fast paced situations

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8517

#LI-Remote #RemoteFriendly

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more. Applicants should apply via our internal or external career site.

 

Remote US Pay Per Year
$78,200$167,200 USD
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