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GSOC Manager

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GSOC Manager in San Mateo, United States

  • PlayStation
  • Full time
  • Intermediate
  • Email
  • San Mateo, United States
  • 02/10/2021
  • Report

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.



This position is for a Global Security Operation Manager (GSOC) through our security partner G4S Security Services


Global Security Operations Center  Manager  (GSOC) 

San Mateo, CA  

Salary range based on experience and qualification


This position is for an individual who has background in Security and Specially Managing a Global Security Operations Center.

This position has high visibility and is directly accountable for the effective and efficient management of the Global Security Operations Center (GSOC) and its operators.  The GSOC Manager will manage day-to-day activities in the Global Security Operations Center and oversee, monitor, and guide the daily job performance of GSOC personnel.


As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development


As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance


G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Principle Duties/Responsibilities

  • Day-to-day operations of the Global Security Operations Center, monitor and guide the daily job performance of GSOC personnel.
  • Serve as the hub for monitoring, analyzing and interpretation of risks and threats that may affect the business.
  • Planning, and providing direction in order to ensure that the GSOC is delivering maximum value to the
  • Provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance requirements
  • Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues
  • Early detection of potential issues and assist in identifying new technologies and upgrades for existing systems.
  • Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the GSOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response
  • Management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station.


  • Minimum five (5) years managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation
  • Work history must include each of the following:
  • Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management
  • Demonstrated analytic and critical thinking skills
  • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
  • Documented experience and competency in any of the following Security Software Systems:
  • Demonstration of strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • Ability to work in both an individual and team environment
  • Flexible schedule

Indirect Experience

  • Meet regularly with client management to review status and prepares meeting agendas and notes; assist in evaluation of global security needs and determines feasibility of delivery requested; address actual or potential problems; provide support during new transitions and start-ups; and provide strategic direction and support for programming and budgetary considerations



About The Company

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace


If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:



Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.


This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

Categories of personal information we collect from you

We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

A. Identification and contact information

    1. Direct identifiers such as your first and last name.
    2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
    3. Contact information such as your email address, mailing address, telephone number.

B. Other information about you or that can be associated with you such as:

  1. Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
  2. Professional or job position-related information, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
  3. Non-public education information, including information about your education records, such as grades and transcripts.


PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Today, our products, software and services are in millions of households worldwide. We bring together ...

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