HR Service Specialist

Dec 05, 2023
Not specified,
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




KEY RESPONSIBILITIES:

  • Receive all initial HR calls/web/email/instant message inquiries regionally and provide basic customer service for multiple clients.
  • Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.
  • Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 / Tier 3 
  • Direct employees to available online content and educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
  • Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
  • Probes cases to determine root cause of the issue or question in order to provide accurate answers.
  • Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
  • Attend mandatory training sessions to stay updated on HR policies and procedures
  • Attend COE Interlocks to maintain high quality of service
  • Attend internal team meeting across the different time zones.
  • Utilizing software, databases, scripts, and tools appropriately
  • Maintain global knowledge base for assigned projects

 

PREFERRED EXPERIENCE:

  • Customer service oriented. Good listening skill.
  • Excellent verbal and written communication skills
  • Able to multitask and ale to learn under pressure
  • Able to assimilate and adjust to organizational changes
  • High level of communication and language skills
  • Fluent in language of countries serviced
  • Good memory, Understanding of country specifics, both in content and culture
  • Comfortable working across different organizations, time-zones and cultures
  • End User navigation of technology/tools, e.g. Talent Connect, SAP, MyHR, Service Now
  • General knowledge of policy and procedures across HR function in the region
  • Experience writing training documents and SOPs
  • Strong time management and work prioritization, ability to multi-task
  • Strong problem-solving abilities and attention to detail
  • Must exhibit strong security and confidentiality practices
  • Must be customer-focused and comfortable working with a diverse group of people and able to work effectively within a team.

LOCATION:

Penang, Malaysia

 

#LI-FY

#LI-Hybrid

 




Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

KEY RESPONSIBILITIES:

  • Receive all initial HR calls/web/email/instant message inquiries regionally and provide basic customer service for multiple clients.
  • Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.
  • Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 / Tier 3 
  • Direct employees to available online content and educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
  • Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
  • Probes cases to determine root cause of the issue or question in order to provide accurate answers.
  • Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
  • Attend mandatory training sessions to stay updated on HR policies and procedures
  • Attend COE Interlocks to maintain high quality of service
  • Attend internal team meeting across the different time zones.
  • Utilizing software, databases, scripts, and tools appropriately
  • Maintain global knowledge base for assigned projects

 

PREFERRED EXPERIENCE:

  • Customer service oriented. Good listening skill.
  • Excellent verbal and written communication skills
  • Able to multitask and ale to learn under pressure
  • Able to assimilate and adjust to organizational changes
  • High level of communication and language skills
  • Fluent in language of countries serviced
  • Good memory, Understanding of country specifics, both in content and culture
  • Comfortable working across different organizations, time-zones and cultures
  • End User navigation of technology/tools, e.g. Talent Connect, SAP, MyHR, Service Now
  • General knowledge of policy and procedures across HR function in the region
  • Experience writing training documents and SOPs
  • Strong time management and work prioritization, ability to multi-task
  • Strong problem-solving abilities and attention to detail
  • Must exhibit strong security and confidentiality practices
  • Must be customer-focused and comfortable working with a diverse group of people and able to work effectively within a team.

LOCATION:

Penang, Malaysia

 

#LI-FY

#LI-Hybrid

 

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