The IT Intern at Ubisoft Toronto will provide support services on-site and remotely to all departments within the Toronto & partnership studios and teams. They will be part of the IT team which provides including but not limited to - managing and ensuring continuity of all hardware and software, on-premises and cloud tools, and events on and off-site.

They are also the first point of contact and must be ready to resolve a range of issues and escalate as required and be able to prioritize objectives and tasks based on established priority levels. The gaming industry is ever evolving, and the successful candidate must be aware of the current technology trends.

The daily life of an IT Intern at Ubisoft Toronto

• Administer, support, and troubleshoot studio hardware (desktop, laptop, monitor, printer, etc), software and network operating systems.
• Collaborate and learn with experienced World-Wide IT teams for knowledge sharing and personal skills development.
• Perform and manage shipping of hardware as required by the business.
• Create and manage users, computer accounts and their access to network resources in Active Directory.
• Deploy Microsoft operating systems and packages remotely using Microsoft Endpoint Manager (formerly SCCM) tools.
• Install PC hardware components such as graphics cards, RAM, SSDs, and hard drives as part of the PC deployment process.
• Manage, maintain, and upgrade servers as required by production needs.
• Apply security best practices for workstations (ex. disk encryption, update deployment, etc.).
• Configure and support multimedia equipment in conference rooms with video conferencing and stage systems (ex. sound and lighting consoles, video capture, streaming).
• Maintain current and accurate inventory of hardware, software, and technology resources.
• Organize and plan IT storage space and work area.
• Monitor and maintain technology systems for maximum user support.
• Support the teams during relocations and various events (training, marketing, etc.).
• Provide support for liaising with external suppliers on equipment repairs.
• Update the knowledge base with newly diagnosed problems and configuration procedures.
• Coordinate with UBISOFT Global Network Services (GNS) for 24/7 IT business continuity.
• Perform all other related duties.

We know that skills and competencies show up in different forms and can be based on different experiences. If you are excited about the role, we strongly encourage you to apply even though you may not have all the qualifications listed below.

• Currently enrolled in a University or college diploma in networking or related IT or technology education.
• MUST be available to work full-time (40 hours per week) from May 27, 2024 to August 30, 2024.
• Demonstrated technical experience with PCs, Laptops and Servers
• Knowledge of:
  • An automated deployment system, MEM/SCCM, AD, OSD, etc.
  • Windows 10/11 and Microsoft Office365 Suite
  • TCP/IP communication protocols, Active Directory, and latest PC and GPU boards
  • Different types of network equipment (switches, routers, network configurations)
  • Support software and remote access systems (VPN, RDP)
  • Scripting language (batch files, VBScript) (asset)
  • Creative software (Adobe Suite, Autodesk products, Visual Studio, etc.) (asset)
  • Mac and Linux operating systems (asset)
  • Gaming console and mobile devices (asset)
  • A+, ITIL V4, and MS 365 Fundamentals certification (asset)
• Familiarity of SharePoint concepts and tools (asset)

You can learn more about Life at Ubisoft here: https://toronto.ubisoft.com/life-at-ubisoft/

Join Us!

At Ubisoft Toronto, we believe diversity is our studio’s biggest strength. We’re committed to creating an inclusive workplace that reflects the diversity of our player community, is inclusive and respectful of the individuality of our team and embodies our core values – trust, integrity, excellence and care.

We encourage applications from First Nations, Métis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQIA+. Ubisoft Toronto is committed to providing accommodations for accessibility upon request.  

Please read our Code of Conduct prior to applying. It is our collective responsibility at Ubisoft Toronto to maintain a respectful and inclusive work environment, and be the best possible place to work and grow. Knowing and respecting our Code of Conduct’s principles and guidelines is key to achieving that goal.

If this sounds like your kind of studio, what are you waiting for?  

Ubisoft’s Mission

Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Ubisoft Toronto Inc.
224 Wallace Avenue. M6H 1V7
Toronto, Ontario
www.toronto.ubisoft.com

Location of position: Toronto, Ontario