IT ServiceDesk Specialist

Jun 21, 2024
Warsaw, Poland
... Not specified
... Intermediate
Full time
... Office work

CD PROJEKT RED is currently looking for an IT ServiceDesk Specialist to join our IT team! As a new member, you will be responsible for providing support to our end users, managing equipment, and more. You will play a vital role in troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth daily operations within the studio. Your proactive approach and technical expertise will help us maintain high service quality and implement new solutions to enhance our work environment. If you enjoy solving problems and are looking for new opportunities, don’t hesitate to apply!

Daily responsibilities 

  • Providing support to End Users through all available channels to ensure the highest level of service quality.
  • Troubleshooting IT related problems – Hardware and Software.
  • Managing IT equipment and keeping stocks updated.
  • Maintenance all conference rooms and IT areas to keep it clean and functional.
  • Supervising network, access control systems, CCTV and other IT solutions in the studio.
  • Researching new solutions that will improve our everyday work in the office.
  • Preparing instructions for End Users as well as for internal IT department purposes.
  • Higher education (IT) or a student soon-to-be graduate or experience equivalent.
  • Minimum 2 years’ experience in a similar position. 
  • Knowledge of TCP/IP. 
  • Knowledge of network devices (configuration and administration). 
  • Advanced knowledge of Windows 10 and Apple’s OS as well.
  • Experience with CCTV and access control systems. 
  • Good knowledge of a PC's hardware.
  • Good command of English (enabling free communication and reading technical documentation).
  • Very good communication skills. 
  • Meticulousness in performing given tasks. 

Working mode

  • Office-First: working primarily from the Warsaw office.

Perks & Professional Growth

  • Flexible working hours — start your workday anytime between 8:00 and 10:00 AM.
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.
  • Trainings, lectures and courses — internal workshops, external training for each employee, ‘Meet a star’ events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
  • Merch — gifts for newborn rebels and regular chances to nab some cool swag!

Health & Well-being

  • Private medical healthcare — a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
  • Psychological care — free mental health support and various well-being webinars. 
  • Multisport card — gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

  • Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
  • Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
  • Healthy selections — ​​organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy!
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

  • Sustainable campus with an eco ethos — solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
  • An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.
  • Car and bike parking spaces.
  • A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
  • No dress-code — we like to keep it casual.

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