General role description
The IT Service specialist is responsible for first, second and third line support at the Electronic Arts office in Bucharest.
Reporting into the Romania Site IT manager, and working in a local team of ten, primary work tasks include day to day support of end users, maintenance of local infrastructure, participating in both Local and Global IT projects.
The IT Service specialist needs to be able to communicate and collaborate within the global IT team while maintaining focus on local business requirements.
The ideal candidate would be outgoing and proactive, technically astute with a keen eye for detail and documentation.
Focus on customer satisfaction is key, being the face of IT at EA and leveraging excellent technical knowledge and skills to deliver exceptional IT support.
Work task examples
Structure & Planning
Electronic Arts Inc. is a global leader in digital interactive entertainment. EA develops and delivers games, content and online services for Internet-connected consoles, mobile devices and personal computers. EA has more than 300 million registered players around th...