IT Support Engineer III

Nov 30, 2023
London, United Kingdom
... Not specified
... Intermediate
Full time
... Office work

Job Title:

IT Support Engineer III

Requisition ID:

R022198

Job Description:

Job Title:            IT Support Engineer III

Reporting To:    Manager, IT

Department:      IT

Location:            Office based (Soho, London) & hybrid work from home

Your Platform

Activision Blizzard plays a centralized role in the creation of epic entertainment by supporting our interactive gaming brands and studios with a diverse range of career opportunities across corporate functions such as Marketing, Communications, Legal, Human Resources, Finance and Supply Chain.

Our office is based in Soho, the cultural heart of London’s West End with a vast array of classic record shops and leading film companies, media offices and great restaurants. Regent’s Park is close enough for a lunchtime run, as are the delights of Piccadilly Circus and the shopping mecca of Oxford Street. It is conveniently walking distance from a number of London tube stations and mainline train stations and has a well-stocked kitchen and free on-site gym.

To find out more, check us out at www.activisionblizzard.com or on Twitter at @ATVI_AB

Your Mission

  

Reporting to the IT Manager, you will be responsible for providing a superior level of IT support services to the employees of Activision Blizzard (AB). You are technical and have some experience within environments where Windows, Mac OSX and Linux co- exist in harmony. You will have commercial experience working in a fast-growing company within an IT Support Function.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

  • Experience of a mixed Windows and Mac environment
  • Provide end user support for applications and systems like MS Office, VPN, Mobile Phones and video conferencing systems
  • Work with all of the regular IT support tools including but not limited to: Active Directory, Office 365, Antivirus, PC Imaging, Okta SSO, Spam Management
  • Ensure joiners and leavers IT requirements are managed correctly
  • Manage the IT assets through their entire lifecycle from acquisition to disposal
  • Gather and translate user expectations to technical solutions
  • Create and update technical documentation
  • Mentor customers and deliver end user training
  • Monitor and manage the IT ticket queue to ensure SLA’s are achieved

Player Profile

  • Excellent written and spoken English
  • You are a customer service-oriented team player who possesses excellent organisational skills
  • Ability to adjust quickly to changing priorities and make quick decisions with limited information.
  • Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange Online/Office 365) and OSx
  • Good knowledge of MS Windows applications such as Microsoft Office suite
  • Aware of security standards to protect personal IT devices
  • Basic understand of Internal networks (routing, DNS, DHCP, etc)
  • Experience in hardware installation and troubleshooting of PC’s and Macs - this includes working with hard drives, motherboards, CPUs, PSUs, GPUs, sound cards, monitors, etc

Extra Points:

  • ITIL Version 3 experience
  • Industry certification e.g. CompTIA A+ /MCP
  • BA/BS degree

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification or criteria, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage all to apply.

Our World

Our mission, to connect and engage the world through epic entertainment has never been more important. Through communities rooted in our video game franchises we enable hundreds of millions of people to experience joy, thrill and achievement. We enable social connections through the lens of fun, and we foster purpose and a sense of accomplishment through healthy competition. Like sport, but with greater accessibility, our players can find purpose and meaning through competitive gaming. Video games, unlike any other social or entertainment media, have the ability to break down the barriers that can inhibit tolerance and understanding. Celebrating differences is at the core of our culture and ensures we can create games for players of diverse backgrounds in the 190 countries our games are played. 

As a member of the Fortune 500 and as a component company of the S&P 500, we have an extraordinary track record of delivering superior shareholder returns for over 30 years. 

Our enduring franchises are some of the world’s most popular, including Call of Duty®, Crash Bandicoot™, World of Warcraft®, Overwatch®, Hearthstone®, Diablo®, StarCraft®, Candy Crush™, Bubble Witch™, Pet Rescue™ and Farm Heroes™. Our sustained success has enabled the company to support corporate social responsibility initiatives that are directly tied to our franchises. As an example, our Call of Duty Endowment has helped find employment for over 80,000 veterans.  

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners

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