IT Support Specialist

Dec 05, 2023
Abu Dhabi, United Arab Emirates
... Not specified
... Senior
Full time
... Office work

As the IT Support Specialist, you are responsible for ensuring a proper Support Service Quality for Ubisoft Abu Dhabi. You will supervise the daily operations and scope demands. You will contribute to and influence the strategy developed by Worldwide IT and the site within your scope.

What you’ll do:

• Own the studio’s IT decision process and provide support to the studio’s strategic objectives in alignment with the global strategy and the other sites of the region

• Gather feedback from representatives of all projects & studio management to make sure support is in line with expectations

• Elaborate and follow the site’s IT budget with local finance teams • Oversee the request tickets prioritization and provide timely resolution

• Ensure quality reporting on operational tasks and status of support, budget and inventory

• Ensure Software and Hardware standards and inventory are updated and accurate

• Ensure awareness of Ubisoft and Studio Best Practices / Policies

• Be the technical and escalation level for the studio’s employees

• Represent and advocate the studio’s interests within the global IT organization

• Must deliver cover for operational workloads when necessary

What you bring:

• College diploma in Information Technology, or equivalent experience

• ITIL v3 or higher foundation certification is a benefit

• PMP or Prince2 certification is a benefit

• Minimum 4+ years of experience in managing IT support services

• Benefit and data driven decision management

• Service Management

• IT Support

• Negotiation

• Budget Management

• Executing strategies for operational IT organization unit is a benefit

• Project Management knowledge is a benefit

• Supporting remote clients is a benefit

Soft Skills & Attitude:

• Strong listening & communication skills in English (spoken and written)

• Strong management and organizational skills

• Broad technical IT knowledge

• Service oriented mentality

• Great understanding of site realities and awareness of regional and global impacts

• Continuous improvement mindset

• Ability to work in multi-cultural organization

• Ability to prioritize broad range of topics efficiently & make decisions quickly

• Ability to work effectively in a fast-paced changing environment

• Ability to work autonomously with ownership

• Additional languages of the region are a benefit

• Ability to work well in teams, to cooperate and communicate with individuals and stakeholders from various backgrounds and hierarchical levels

To all recruitment agencies: Ubisoft does not accept agency resumes. Please do not forward resumes to our jobs alias, Ubisoft employees or any other company location. Ubisoft is not responsible for any fees related to unsolicited resumes.