IT Technician

Apr 19, 2023
Toronto, Canada
... Not specified
... Senior
Full time
... Office work

As the IT Technician at Ubisoft Toronto, you will provide support services on-site and remote to all departments within the Toronto & partnership studios and teams. You will be part of the IT team that will provide support services which include and are not limited to managing and ensuring continuity of all hardware and software, on-premises and cloud tools, and events on and off-site.

You are also the first contact and must be ready to resolve issues that range from simple to complex problems with a sense of urgency, provide training and consultation, plan and develop strategies for hardware & software upgrades, and be able to prioritize objectives and tasks based on established priority levels. The gaming industry quickly evolves, and the successful candidate must be aware of the current technology trends.

The daily life of an IT Technician at Ubisoft Toronto:

  • Administer, support, and troubleshoot studio hardware (desktop, laptop, monitor, printer, etc), software and network operating systems;
  • Provide support for on-site and remote employees;
  • Collaborate with experienced World-Wide IT teams for knowledge sharing and personal skills development;
  • Perform and manage shipping of hardware as required by the business;
  • Create and Manage users, computer accounts and their access to network resources in Active Directory;
  • Deploy Microsoft operating systems and packages remotely using Microsoft Endpoint Manager (formerly SCCM) tools;
  • Install PC hardware components such as graphics cards, RAM, SSDs, and hard drives as part of the PC deployment process;
  • Manage, maintain, and upgrade servers as required by production needs;
  • Apply security best practices for workstations (ex. disk encryption, update deployment, etc.);
  • Configure and support multimedia equipment in conference rooms with video conferencing and stage systems (ex. sound and lighting consoles, video capture, streaming);
  • Maintain current and accurate inventory of hardware, software, and technology resources;
  • Organize and plan IT storage space and work area;
  • Monitor and maintain technology systems for maximum user support;
  • Train the team and make recommendations on existing technologies;
  • Research and make recommendations for purchasing technology resources;
  • Support the teams during relocations and various events (training, marketing, etc.);
  • Liaise with external suppliers on equipment repairs;
  • Update the knowledge base with newly diagnosed problems and configuration procedures;
  • Coordinate with UBISOFT Global Network Services (GNS) for 24/7 IT business continuity.

What it takes to make it:

  • Experience in supporting user populations of 50 – 200+;
  • In-depth technical experience with PCs, Laptops and Servers;
  • Knowledge of an automated deployment system, MEM/SCCM, AD, OSD, etc.;
  • Excellent knowledge of Windows 10/11 and Microsoft Office365 Suite;
  • Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and GPU boards;
  • Knowledge of different types of network equipment (switches, routers, network configurations);
  • Knowledge of support software and remote access systems (VPN, RDP);
  • Knowledge of scripts is an asset (batch files, VBScript);
  • Knowledge of creative software is an asset (Adobe Suite, Autodesk products, Visual Studio, etc.);
  • Knowledge of Mac and Linux operating systems is an asset;
  • Knowledge of gaming consoles and mobile devices is an asset;
  • Exposure to three of the following certifications paths is an asset - A+, ITIL V4, and MS 365 Fundamentals.

We know that skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

What You’ll Get
We Offer:

  • A hybrid, flexible work model
  • Six weeks of vacation
  • An enhanced parental leave program
  • Comprehensive Total Rewards Package:
    • Disability Insurance
    • Dental Insurance
    • Extended medical insurance
    • (Optional) RRSP contribution
    • Relocation Assistance
    • Bonus (If Applicable)

Life at Ubisoft
At Ubisoft Toronto, we look for people who are excited to create the future of games in one of the most diverse cities in the world. We believe that embracing our individuality helps us build stronger creative teams and develop better games for all players.

When you’re a member of our team, your professional development is a priority. You’ll have opportunities to be challenged, learn and grow in your role. Pushing the boundaries of what’s possible within game development while working with Ubisoft’s most powerful technologies – from game engines to performance capture and more. Annual performance reviews and salary increases will help you further your career and grow with our studio. We also offer hybrid remote work options, six weeks of vacation for all employees, an enhanced parental leave program, a comprehensive health benefits package, generous RRSP matching, industry education support, training and career development.

We celebrate the big and small moments together – with virtual events, get togethers, giveaways and more. In addition to our “right to disconnect” philosophy, the studio offers a variety of health and wellness initiatives including yoga, an on-site gym, flexible work hours, and other programs to create a better, sustainable work environment for our teams.

We encourage you to read our Code of Conduct prior to applying. It is our collective responsibility at Ubisoft Toronto to maintain a respectful and inclusive work environment, and be the best possible place to work and grow. Knowing and respecting our Code of Conduct’s principles and guidelines is key to achieving that goal.

Join Us!

At Ubisoft Toronto, we believe diversity is our studio’s biggest strength. We’re committed to creating an inclusive workplace that reflects the diversity of our player community, is inclusive and respectful of the individuality of our team and embodies our core values – trust, integrity, excellence and care.

We encourage applications from First Nations, Métis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQIA+. 

If this sounds like your kind of studio, what are you waiting for?  

Ubisoft Toronto is committed to providing accommodations for accessibility upon request.  

We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.