Lead Product Manager, Employee Experience

Nov 16, 2022
Los Angeles, United States
... Not specified
... Intermediate
Full time
... Office work

Lead Product Manager, Employee Experience

Overview:

The EA Employee Experience team owns products that enable everyone at EA to do the best work of their lives.  From communication, to collaboration, to work management - our team delivers value by solving the foundational needs of a modern hybrid workforce.  We are passionate champions of our diverse, global employees.  We listen to their needs, identify impactful opportunities, and select and drive partners to work with our cross-functional delivery teams and make solutions come to life!

Responsibilities:

Create product line vision, objectives and roadmap based on solving customer's biggest problems

  • Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the "why")
  • Influence others to make the case for change and decide what problems to invest in
  • Collaborate with stakeholders to define objectives that drive cohesive end to end experiences
  • Determine product strategy and roadmap that aligns with EA's complex product ecosystem, considering industry trends, vendor marketspace, and organizational priorities

Determine what capabilities and delivery approach will have the biggest return on investment

  • Transform specific customer requests into prioritized capabilities that solve the underlying need
  • Define, document and effectively communicate customer journey, process maps, and detailed user stories/requirements
  • Partner with engineering, experience design, and external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value
  • Clearly communicate trade-offs and fit gap analysis to drive product decisions and set stakeholder expectations

Manage delivery cycle to take ideas from concept to implementation

  • Refine requirements based on prototyping, hands on testing, and iterative feedback, acting as a bridge between customer desires and technical realities
  • Drive end to end product release including feature design and development, integrations, data migration, cutover from legacy applications, and stabilization/support
  • Proactively manage sprint plans, issues, and decisions, anticipating risk and ensuring focus stays on maximizing value within timeline and resource constraints
  • Manage resource allocation, budget and spend
  • Track and communicate progress while managing user/stakeholder/leadership expectations

Manage change and continuously improve product to adapt to changing customer needs

  • Facilitate collaboration with stakeholder groups on process, people and policy changes to enhance product changes
  • Build awareness, excitement and knowledge of new features through communication and training material creation and facilitation of training sessions
  • Solicit feedback and analyze data to constantly test, learn and evolve product and approach

Qualifications:

  • Business / Information Technology degree or equivalent professional qualification
  • 10-12 years industry experience leading system evaluations and implementations in either product, business analyst, or program management roles (agile experience preferred)
  • Passion for managing internal products and driving value for employees
  • Ability to work independently and to manage the work of others
  • Demonstrated ability to achieve strategic goals and tangible objectives in a complex, ambiguous, and fast paced environment through.
  • Proactive, organized, and detailed planning including timeline and budget considerations
  • Attention to detail and comprehensive end to end thinking
  • Anticipation of potential issues with ability to drive creative solutions
  • Strong decision making and prioritization skills
  • Being adaptable to changing business models and organization structures
  • Excellent verbal and written communication and influencing skills to convey ideas and manage conflict including:
    • Facilitation of small and large meetings/workshops
    • Creation of written deliverables (presentations, requirement documentation, emails, etc.) for core team, stakeholders and executives
    • Communication of current and future product capabilities
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