Live Ops Coordinator

Dec 01, 2022
Toronto, Canada
... Not specified
... Senior
Full time
... Office work

On being a Live Operations Coordinator at Ubisoft Toronto
When you’re a Live Operations Coordinator at UbiTO, you’re responsible for the behind-the-scenes prep and posting of the news articles, free events, and promotions that go live on our digital distribution platform, Ubisoft Connect.

As the primary point of contact for updating the platform, you plan ahead and publish on time; coordinating, communicating, and collaborating with teams across the company. You collect the information you need internally to share externally, all to ultimately connect players with content related to their favourite Ubisoft games on Ubisoft Connect.

Type of Position: Permanent, full-time.

What you’ll do

  • Collaborate with production and brand teams to coordinate assets and content for game packages;
  • Prepare and coordinate game configurations for live event launches;
  • Send out regular status reports regarding upcoming and current patch launches;
  • Notify the production team of any ongoing incidents and upcoming maintenances;
  • Monitor backend service dashboards and report on any unexpected behaviour;
  • Track and update the content release schedule + follow up with team members to collect any information you’re missing;
  • Coordinate with CRM team to prepare news articles, tweak layouts and make minor edits when need be;
  • Coordinate confirmations and final approvals of game configurations;
  • Track and follow up with live issues being reported by the community;
  • Use Ubisoft backend tools to debug and resolve user reported issues.

What it takes to make it

  • Experience in project coordination (in web, communications, or marketing, a plus) or other relevant experience;
  • Basic understanding of HTML/CSS;
  • A collaborative spirit + customer service-oriented mindset;
  • Solid interpersonal and communication skills;
  • Proactivity: you can organize your time to plan well in advance;
  • Ability to balance multiple requests, prioritize, and take initiative;
  • Understanding of the video game industry + motivation to adapt to its (rapidly evolving) rhythm.

What to send our way

  • Your CV, highlighting your experience and skills

We Offer:

  • A hybrid, flexible work model
  • Six weeks of vacation
  • An enhanced parental leave program
  • Comprehensive Total Rewards Package:
    • Disability Insurance
    • Dental Insurance
    • Extended medical insurance
    • (Optional) RRSP contribution
    • Relocation Assistance
    • Bonus (If Applicable)

Life at Ubisoft
At Ubisoft Toronto, we look for people who are excited to create the future of games in one of the most diverse cities in the world. We believe that embracing our individuality helps us build stronger creative teams and develop better games for all players.

When you’re a member of our team, your professional development is a priority. You’ll have opportunities to be challenged, learn and grow in your role. Pushing the boundaries of what’s possible within game development while working with Ubisoft’s most powerful technologies – from game engines to performance capture and more. Annual performance reviews and salary increases will help you further your career and grow with our studio. We also offer hybrid remote work options, six weeks of vacation for all employees, an enhanced parental leave program, a comprehensive health benefits package, generous RRSP matching, industry education support, training and career development.

We celebrate the big and small moments together – with virtual events, get togethers, giveaways and more. In addition to our “right to disconnect” philosophy, the studio offers a variety of health and wellness initiatives including yoga, an on-site gym, flexible work hours, and other programs to create a better, sustainable work environment for our teams.

We encourage you to read our Code of Conduct prior to applying. It is our collective responsibility at Ubisoft Toronto to maintain a respectful and inclusive work environment, and be the best possible place to work and grow. Knowing and respecting our Code of Conduct’s principles and guidelines is key to achieving that goal.

Join Us!

At Ubisoft Toronto, we believe diversity is our studio’s biggest strength. We’re committed to creating an inclusive workplace that reflects the diversity of our players and community,  celebrates the individuality of our team members and embodies our core values – trust, integrity, excellence and care.

We encourage applications from First Nations, Métis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or a member of the 2SLGBTQIA+ community. Accommodations are available upon request.

Skills and competencies show up in different forms and can be based on different kinds of experiences. That's why we strongly encourage you to apply even though you may not have all the requirements listed above.

If this sounds like your kind of studio, what are you waiting for?

We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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