Job Title:

Live Ops Producer, Warzone - Raven Software - Contract : 12 Months - Remote Eligible

Requisition ID:

R023174

Job Description:

Your Platform:

Founded in 1990, Raven Software is the developer of numerous award-winning games including Hexen, Star Wars Jedi-Knight II: Jedi-Outcast, Marvel: Ultimate Alliance, and most recently, a major contributor to the blockbuster Call of Duty® franchise. We’re based in Middleton, Wisconsin, a suburb of Madison, annually ranked on numerous lists as one of the top places to live and work.

We have a unique vision for our industry. One that has and continues to inspire us. We bring no egos. We focus on what is best for the game. We hire stunning peers. We own our own mistakes. We treat each other with respect. After nearly 30 years, Raven Software is still thriving. We developed a team who cares about one another, our games, and our players. As we enter the next exciting chapter of our story, we are growing. If you want to work with a world-class team, on exciting new projects, then apply today. We look forward to hearing from you.

Raven Software is wholly owned by Activision. To learn more about our studio, please visit us at www.ravensoftware.com, on Facebook at www.facebook.com/ravensoftware, and @RavenSoftware on Twitter.

RELATIONSHIP: This position reports to the Lead LiveOps Producer on Warzone.

JOB OVERVIEW:

As a LiveOps Producer, you will work closely with the Lead DevOps Producer to drive daily operations that improve the quality of our product. You must thrive in a fast-paced environment and be willing to work through feedback and process improvements. Above all, we are looking for a dedicated, organized and energetic individual to work with our teams to set up and maintain a reliable system for playtesting, iteration and managing live issues.

RESPONSIBILITIES:

• Runs Team Playtests, tracking, sorting and triaging feedback with stakeholders. Works with project team and stakeholders to gather and communicate agendas for Playtests.
• Works with Engineering, Production and Creative leads to optimize processes and pipelines for setting up Playtests and managing the feedback loop.
• Takes initiative removing team roadblocks and escalating risks to impacted parties.
• Responsible for the live and dev Playlist File. Works with Producers, Designers and Engineering to ensure Playlist files are updated based on testing and live needs.
• Works with Lead Producers to ensure Live Issues are triaged, tracked and communicated.
• Supports QA and Engineering with day-to-day support for builds and sets expectations for build needs.
• Serves as Point of Contact for Playtest and Playlist needs and improvements.
• Maintains documentation for Playtest and Playlist best practices.
• Mentors and collaborates with production coordinators and/or associate producers.on related workstreams

PROCESSES & ARTIFACTS OWNED:

• Team Playtests
• Playtest Guides & Feedback Forms
• Playlist Management
• Playlist Processes & Best Practices
• Live Response

BEHAVIORS:

• Behaves Proactively
• Thinks Critically
• Performs with Autonomy
• Prioritizes Work Effectively
• Adapts to Situations and Needs
• Keeps Team Meetings Focused and on Track
• Builds Relationships
• Communicates Effectively
• Treats People with Empathy
• Has Self-awareness
• Shows Emotional Maturity

PRIMARY AUDIENCES:

• Raven Project Teams
• Partner Studio Peers
• Partner and Central QA Teams

QUALIFICATIONS:

• Minimum 3 years in the Game industry or related field.
• Contributed to 1 or more shipped titles.
• Proven ability to own complex features or projects in game development.
• Proven ability to work in rapid development cycles in the game industry on Playtests, Release Management, or QA.
• Demonstrated aptitude for organization, scheduling and project management. Certified Scrum Master, Project Management Professional, or similar project management certification preferred.
• Strong time-management skills with the ability to focus on priorities, manage change and deliver against agreed deadlines.
• Passion for games; regular player of Call of Duty is a bonus.
• Work in Quality Assurance is a bonus.
• Competence in Confluence, Jira, and Sheets/Excel.

OUR WORLD:
 

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!
 

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $24.04 - $44.47 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.