WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team. 

AMD together we advance_

THE ROLE:

AMD’s HR Organization is creating a new leadership role in the HR Shared Services Organization to manage the global AskHR organization.  This key role will manage a team based in both US and Malaysia who support enquiries from our global employee base of 25,000 across 42 locations globally. This role will design and deliver a new scalable model and ways of working to support our global employee base.

THE PERSON:

This position will report into the Sr. Manager of HR Services and requires a successful candidate to possess strong communication and people management skills, robust customer service abilities and HR knowledge and experience.  The ideal candidate is confident in managing up and down the HR organization.  Balances a deep understanding of operational excellence and strategic vision during decision making and is capable and self-motivated to represent, lead and drive global projects. In this role, you will be responsible for overseeing the successful delivery of Global HR programs, projects, and initiatives within our organization. You will work closely with the Global HR team and other stakeholders to ensure efficient and effective execution of HR processes, policies, and services. As a Global AskHR manager, you will play a crucial role in driving operational excellence, optimizing HR service delivery, and enhancing the employee experience.

KEY RESPONSIBILITIES:

• Design, implement and sustain a new service delivery model for AskHR which is scalable, builds on key moments that matter for employees and utilizes available AI.
• Implement a training and development program for the AskHR managers and team to support the new service delivery model and ways of working.
• Establish standard HR processes and associated service delivery practices, including developing detailed service standards, levels, and protocols that the Global AskHR teams will work towards and be held accountable to.
• Drive benchmarking with vendor on tools and support models to bring best practices to AMD.  Staying current on industry trends.
• Ensure the delivery of high quality AskHR services to employees, managers and stakeholders in a timely and customer-focused manner globally.
• Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve HR service delivery.
• Lead the global AskHR managers and team towards best-in class practices and SLAs.
• Act as point of contact for HR leadership for new work planning, project support and critical escalations.
• Manage HR COE relationships through dedicated interlocks, point of contact for HR program cycle planning and deployment.
• Part of HR Service Center leadership team, work with Capability Development Team to manage updates to SOPs and Knowledge base for AskHR.
• Support critical HR projects, deliver on time for project plan and to pre-agreed quality standards.

 PREFERRED EXPERIENCE:

• Previously implemented new models and tools, with a proven track record or managing in a global call center environment with customer service at the core.
• Exceptional employee focus, with experience in handling enquiries from employees both internal to HR Shared Services and broader employee population.
• Experience in managing teams in a global service center environment.
• Strong working knowledge of ServiceNow (or similar HR Case Management, Knowledge Base and Portal tool).
• Excellent communication, facilitation, time management and organizational skills.
• Strong project and change management skills with ability to influence others.
• Experience interacting with and presenting to senior HR leaders and executives. 
• Excellent knowledge of performance evaluation and customer service metrics.
• Excellent organizational and leadership skills.
• Strong analytical and problem-solving skills.

 ACADEMIC CREDENTIALS:

• Degree in Human Resources or Business Management.

 LOCATION:

• Austin, TX

#LI-PM3

#HYBRID

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE:

AMD’s HR Organization is creating a new leadership role in the HR Shared Services Organization to manage the global AskHR organization.  This key role will manage a team based in both US and Malaysia who support enquiries from our global employee base of 25,000 across 42 locations globally. This role will design and deliver a new scalable model and ways of working to support our global employee base.

THE PERSON:

This position will report into the Sr. Manager of HR Services and requires a successful candidate to possess strong communication and people management skills, robust customer service abilities and HR knowledge and experience.  The ideal candidate is confident in managing up and down the HR organization.  Balances a deep understanding of operational excellence and strategic vision during decision making and is capable and self-motivated to represent, lead and drive global projects. In this role, you will be responsible for overseeing the successful delivery of Global HR programs, projects, and initiatives within our organization. You will work closely with the Global HR team and other stakeholders to ensure efficient and effective execution of HR processes, policies, and services. As a Global AskHR manager, you will play a crucial role in driving operational excellence, optimizing HR service delivery, and enhancing the employee experience.

KEY RESPONSIBILITIES:

• Design, implement and sustain a new service delivery model for AskHR which is scalable, builds on key moments that matter for employees and utilizes available AI.
• Implement a training and development program for the AskHR managers and team to support the new service delivery model and ways of working.
• Establish standard HR processes and associated service delivery practices, including developing detailed service standards, levels, and protocols that the Global AskHR teams will work towards and be held accountable to.
• Drive benchmarking with vendor on tools and support models to bring best practices to AMD.  Staying current on industry trends.
• Ensure the delivery of high quality AskHR services to employees, managers and stakeholders in a timely and customer-focused manner globally.
• Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve HR service delivery.
• Lead the global AskHR managers and team towards best-in class practices and SLAs.
• Act as point of contact for HR leadership for new work planning, project support and critical escalations.
• Manage HR COE relationships through dedicated interlocks, point of contact for HR program cycle planning and deployment.
• Part of HR Service Center leadership team, work with Capability Development Team to manage updates to SOPs and Knowledge base for AskHR.
• Support critical HR projects, deliver on time for project plan and to pre-agreed quality standards.

 PREFERRED EXPERIENCE:

• Previously implemented new models and tools, with a proven track record or managing in a global call center environment with customer service at the core.
• Exceptional employee focus, with experience in handling enquiries from employees both internal to HR Shared Services and broader employee population.
• Experience in managing teams in a global service center environment.
• Strong working knowledge of ServiceNow (or similar HR Case Management, Knowledge Base and Portal tool).
• Excellent communication, facilitation, time management and organizational skills.
• Strong project and change management skills with ability to influence others.
• Experience interacting with and presenting to senior HR leaders and executives. 
• Excellent knowledge of performance evaluation and customer service metrics.
• Excellent organizational and leadership skills.
• Strong analytical and problem-solving skills.

 ACADEMIC CREDENTIALS:

• Degree in Human Resources or Business Management.

 LOCATION:

• Austin, TX

#LI-PM3

#HYBRID