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Partner Manager, Game Services

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Partner Manager, Game Services in Framingham, United States

  • Unity
  • Full time
  • Intermediate
  • Email
  • Framingham, United States
  • 23/02/2021
  • Report

At Unity, we are re-inventing the way online games are built, launched, and operated. Our Game Services division focuses on delivering highly scalable, distributed, real-time services, empowering creators to launch new and engaging multiplayer player experiences with confidence. 

As a Partner Manager, you will be working end to end throughout the customer journey. From the initial engagement, you will advocate our product portfolio through technical subject matter expertise, helping our team position each product to our potential customers with technical authority.

Responsibilities

  • Own the technical customer journey from end to end, from initial engagement through to launch and beyond 
  • Command the technical pre-sales process, collecting requirements and surfacing challenges in existing or conceptional implementations; design solutions utilizing our world-class game services products; conduct in-depth technical discussions on your proposed solutions
  • Integrate customers' technology with Unity products
  • Capture KPIs for Game Services accounts to ensure customer satisfaction
  • Contribute to revenue growth strategy by maximizing customer retention
  • Collaborate closely with internal cross-functional stakeholders to facilitate fixes, improvements, or adjustments to ensure customer success
  • Analyze challenges, execute tasks, and support key customers in collaboration with our Client Partners (Sales Team)
  • Assist with the strategy for your customer accounts to maximize adoption of existing & new Unity game services products

Requirements

  • Strong organization skills with extraordinary attention to detail
  • Experience working on Live Services and accompanying technologies
  • Must be able to work in a rapidly changing environment and drive actionable next steps
  • Excellent communication, teamwork, and relationship-building skills with both external and internal stakeholders
  • Technical Background in Infrastructure, Cloud, or Live Services
  • Experience in Systems Administration and Scripting

Bonus points

  • Experience in Solution Engineering or Technical Account Management
  • Knowledge of the Video Games industry
  • Experience with mobile application development
  • Ability to read Code (C#, C++, JavaScript, Golang)
  • PMP or other project management certification
  • Experience in running large scale projects with long delivery cycles

About Unity Technologies

Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. 

The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit www.unity.com.   


Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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Unity

We believe the world is a better place with more creators in it. This is at the core of our business because we believe our technology can change the world. Our products give content creators the tools to not just entertain but to create innovative R...

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