People Operations Coordinator, People Services

May 11, 2024
... Not specified
... Intermediate
Full time
... Office work

Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord. 

People Services is a subteam of the People Technology and Operations Team, serving as the nucleus of the organization’s operations by maintaining a high level of data integrity, serving as the first point of contact for employee and business partner inquiries and serving as key partners in critical cross-functional processes.

We’re looking for a People Operations Coordinator, People Services to join our team and support our operations at scale.

What You'll Be Doing

  • Maintain a high level of integrity for employee data in Workday, our HRIS (HR Information System) while processing and auditing a high volume of requests for employee job and data changes, including but not limited to: job changes, transfers, promotions, terminations and annual compensation cycles
  • Serve as first responder to employee inquiries related to benefits, enrollments, payroll, company policies, verifications of employment, etc. in accordance with SLA standards; triage and/or escalate tickets to partner teams as needed.
  • Partner closely with Payroll, Finance and Accounting to support timely payroll processing
  • Complete requests for reports from key cross-functional teams; partner with People Systems to identify opportunities for technology automation and collaborate on solutions to increase efficiency and self-service where appropriate.
  • Partner closely with People Partners to provide people operations support in service of their client groups
  • Develop and regularly maintain internal knowledge base articles and resources to empower employees to be self-directed and successful
  • Organize and maintain internal records and documentation and perform regular audits to ensure accuracy and completeness
  • Partner with cross-functional teams including, but not limited to Payroll, Accounting, Legal, Global Onboarding, Recruiting Operations and Total Rewards
  • Support broader People Technology and Operations initiatives as needed

You Will Thrive In This Role If

  • Proficient experience with Workday for HR information systems
  • Exceptional detail orientation and organizational skills
  • Demonstrated ability to work with discretion with sensitive and confidential information
  • A commitment to and track record of delivering high-touch, world-class service to internal and external customers
  • Adaptability and openness to learning and incorporating new processes and solutions
  • Strong analytical, organizational and problem-solving capability
  • A sense of urgency in juggling multiple priorities
  • Excellent and dynamic verbal, written and communication skills; must be capable of communicating information to diverse audiences in a virtual and in-person environment
  • Comfortable interfacing with all types of people
  • 2 years of experience in administration, human resources, or related field

Bonus Points

  • A passion for and understanding of Discord’s mission and values
  • Experience with people operations, employee engagement, and culture is a strong plus
  • Experience with Google, Microsoft Office, Asana, and Notion for office communication
  • Experience with Zendesk for case management and customer support

The US base salary range for this full-time position is $104,000 to $114,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.


About Us

Discord is a voice, video and text app that helps friends come together to hang out, have fun, and play games. With over 150 million monthly users, Discord has grown to become one of the most popular communications services in the world. Discord offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

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