People Shared Services Specialist

Apr 20, 2024
Seoul, South Korea
... Not specified
... Intermediate
Full time
... Office work

Riot’s People team exists to help Rioters make better decisions around its talent. We bring our expertise to all of those typical HR activities such as hiring, onboarding, development, diversity and inclusion, performance management, benefits, perks, compensation, big events, labor relations, off-boarding so that all Rioters can flourish.

As a People Shared Services Specialist, reporting to the Supervisor, People Shared Services, you will act as an escalation point for complex Rioter questions, as well as challenging people processes, while also acting as a key contributor to redefining Rioter life-cycle events (onboarding & termination flows, internal transfers, etc.) to both simplify the experience for Rioters while also introducing greater efficiencies for the People team. 

Responsibilities:

  • Serves as a Subject Matter Expert for the responsible country.
  • Support Tier 1 and Tier 2 escalations / questions and resolve and respond to Rioter inquiries by email, case management, and in-person.
  • Act as primary point of contact for embedded Enterprise colleagues (HRBPs, Finance, Legal and TA teams) to ensure business processes are well-maintained and completed.
  • Input and audit transactions within HR systems related to: on-boarding, off-boarding, transfers, job change, payroll, and benefits changes. 
  • Troubleshoot standard technical issues within our HR systems with little to no assistance and act as HR systems subject matter expert for HRBPs, COEs, Rioters and team members.
  • Perform regular audits to ensure data integrity in our HR Systems at all times.
  • Manage rioters’ benefits with external vendors.
  • Manage monthly payroll process and tax reporting with support from local payroll vendor.
  • Facilitate in-bound relocation process with support from global relocation vendor.
  • Facilitate work visa application, renewal and termination process with support from local/global immigration vendor.
  • Work closely with HR consultant to ensure that Riot is compliant with the local regulations.
  • Liaise with government boards to fulfill HR specific statutory reporting requirements.
  • Upload and maintain electronic personnel records for all Rioters.
  • Participate in the review, execution and implementation of process improvements projects.
  • Meet performance and service level metrics for timeliness & accuracy.

Required Qualifications:

  • General Education Degree
  • 4+ years in HR Operations, or similar HR role
  • 2+ years using cloud-based HRIS (Workday or similar) 
  • Background working with HR teams and professionals (HRBPs, Total Rewards, Recruiters)
  • Fluent in English and local language (Korean)
  • Ability to manage sensitive data and information
  • Experience in managing local payroll
  • High degree of detail orientation

Desired Qualifications:

  • Background operating in an HR Shared Service environment
  • Experience with Google Suite, Greenhouse and Workday is a plus
  • Familiarity with local employment laws
  • Experience with Shiftee timekeeping system preferred

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

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