Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Player Support Agent with German - Video Games

Home > Production

Player Support Agent with German - Video Games in Poland

  • Keywords Studios
  • Full time
  • Intermediate
  • Email

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for Player Support Agents with great English and German skills ready to join our awesome team in Katowice.

Responsibilities

  • Provide superb Customer Support to players for game-related queries they may have.
  • Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!
  • Collaborate with internal teams for project-related requests.
  • Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.
  • Become a master of the game that you are supporting.

Requirements

  • Fluency in German.
  • Communicative English skills (fluency in English is a plus).
  • Availability to work 5 days a week including weekend-days.
  • Flexibility in terms of shifts.
  • Interest in video games.
  • Understanding of basic office applications.
  • MS Office and Google suite knowledge would be a perk.
  • High level of ethics both professionally and personally.
  • Desirable:
  • Experience in a Customer Service Representative role or similar position.

Benefits

  • Possibility to start immediately.
  • Work on interesting projects.
  • Benefits package - private medical care & MultiSport card.
  • Free beverages & fresh fruits.
  • Free parking spot.
  • Friendly atmosphere.
  • Chill-out zone with video games.
  • Attractive referral program.
  • Possibility to grow within the gaming industry.
  • Company parties.
  • The casual and fun work environment.
  • Pleasant location in the business area “Green Park".*


*Due to COVID-19, successful candidates will be offered to work from home until restrictions are lifted. Afterwards, the job will be performed from our Katowice office.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Good luck and we look forward to meeting you!

Keywords Studios

The video games industry represents the pinnacle of interactive digital content. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go-to”...

Similar positions

Technical Product Manager III - League of Legends,

  • Riot Games
  • Full time
  • Los Angeles, United States
  • 01/08/2021

International Product Manager (F/H/NB) - Mario + T

  • Ubisoft
  • Full time
  • Paris, France
  • 31/07/2021

Director, Inclusive Games and Content

  • Ubisoft
  • Full time
  • Paris, France
  • 31/07/2021

Manager, Inclusive Games and Content

  • Ubisoft
  • Full time
  • Paris, France
  • 31/07/2021

Game Producer II (PXM) - Legends of Runeterra

  • Riot Games
  • Full time
  • Los Angeles, United States
  • 31/07/2021

Technical Writer Manager / Information Architect -

  • AMD
  • Full time
  • Markham, Canada
  • 31/07/2021

Concepteur narratif et cinématique sénior – Senior

  • Activision
  • Full time
  • Québec, Canada
  • 31/07/2021

Senior Product Manager - Games Strategy

  • Unity
  • Full time
  • San Francisco, United States
  • 30/07/2021

Esports Video Producer

  • Riot Games
  • Full time
  • Berlin, Germany
  • 30/07/2021

Associate/Intermediate Producer - INTERNAL ONLY

  • Keywords Studios
  • Full time
  • Canada
  • 30/07/2021