Producer - Trust & Safety

Apr 08, 2023
Vancouver, Canada
... Not specified
... Intermediate
Full time
... Office work

Job Title:

Producer - Trust & Safety

Requisition ID:


Job Description:

Who we are:

Demonware is a member of the Activision family of studios. We run every part of the players’ online experience, from logging in to matchmaking to climbing the leader boards, for popular video game franchises such as Call of Duty, Tony Hawk Pro Skater, Crash Bandicoot and Skylanders.

What we do:

The work we do together everyday impacts almost half a billion players around the world. We solve big company challenges with a small-company feel. We are technology-driven with a culture of openness. This means collaborating to tackle exciting challenges, enjoying the freedom to talk to anyone, and always feeling respected. We take the work seriously; ourselves, not so much.

Your Mission:

We are looking for a Producer - Trust & Safety to join our team in Vancouver, where you will work within the Demonware Production Department to deliver impactful systems to protect the player experience and build a positive player community within Activision’s games.

Your responsibilities:

  • Collaborate cross-functionally with game studios, partners in Activision, and Demonware product, engineering and production teams to drive the implementation of key projects to protect our players.

  • Collaborate with the development team to integrate Trust & Safety features into the games, and identify enhancements, improvements, and bugs.

  • Optimize systems for identifying monitoring and moderating player behavior to ensure compliance with our community guidelines.

  • Continuously evaluate and improve policies and procedures to provide an inclusive and enjoyable gaming experience free of disruptive behavior

  • Execute development roadmap for Trust & Safety systems at Demonware, defining project goals that align with strategic vision, identifying dependencies, risks and creating mitigation plans, and eliminating blockers.

  • Prepare and present key results and success metrics for Trust & Safety efforts to senior management

  • Manage relationships with third-party vendors, external organizations and experts to stay up-to-date on industry best practices.

Player Profile

  • 3+ years experience in Program/Project Management or Producer role

  • Demonstrated ability to lead complex and cross-functional projects with multiple milestones from inception to completion in a fast-paced and dynamic environment.

  • Experience working with product and engineering teams to implement change and get results.

  • Self-driven, motivated and resourceful with an ability to drive alignment and maintain momentum.

  • Hands-on experience navigating, analyzing and presenting data objectively. Some SQL proficiency.

  • Experience working in Trust & Safety domains (e.g. moderation tools, reporting systems)

  • Experience working with Atlassian Software (JIRA, Confluence, Slack).

Bonus Points

  • Experience working with third-party vendors (e.g. TwoHat) a plus.

  • Prior experience working on online multiplayer games or social platforms with a large user base.

What Demonware Offers:

Relocation Support, generous paid vacation, RRSP matching program and top-tier medical, dental and life insurance coverage for you and your dependents and perks.

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We seek to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to crafting a diverse and inclusive environment and strongly encourage you to apply.

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