WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE: 

This is an exciting opportunity to play a key role in transitioning AMD through a major growth and redefinition period. AMD is looking for a Senior Program Manager to lead the development of AMD’s Returns Processes.  As AMD moves through a rapid growth phase, new processes need to be developed to match customer’s expectations and handle the scale of the company.  We are looking for a Program Manager experienced with returns processes who can lead the process change.  Our returns processes span a range of teams, tools, and stakeholders.  The Program Manager will lead a variety of returns related projects including new tool development, return site processes, new business integration, and process automation.  The role will require soliciting for change in the name of best industry practice and gaining buy-in from a wide range of stakeholders. The role requires someone who will champion the voice of the customer while also seeking internal efficiency through automation. 

THE PERSON: 

• Demonstrated success driving process and policy change within a cross-functional, multi-stakeholder environment.
• Experience and knowledge with best in practice returns solutions at a diverse customer, global company.
• Ability to see problems ahead of time.
• Strong problem structuring and critical thinking skills
• Outstanding collaboration and influencing skills to drive process change
• Effective communication and organizational skills.
• Ability to manage a high degree of process and organizational complexity

KEY RESPONSIBILITIES: 

• Gather process and capability requirements from stakeholders across AMD business functions for current and future return needs
  
  
• Create and drive a prioritized project roadmap with accompanying individual project plans.
  • Returns Process migration to new ERP and CRM solutions (SAP, SFDC)
  • Returns Process unification/integration of acquired company processes
  • Develop new capabilities to meet customer and automation requirements
    
    
• Project manage multiple process development projects in parallel
  • Lead core teams to develop new processes and tools to support project needs
  • Ensure stakeholder alignment with change
  • Work with IT to implement changes needed in returns tools
  • Drive team managers to implement the process change within their teams
  • Ensure process change documentation, and teams have established proper training and oversight to ensure compliance
    
    
• Establish KPIs to ensure business processes are meeting expectations

PREFERRED EXPERIENCE: 

• Experience in product returns process management
• Demonstrated experience in process development, including process change methodologies
• Elevated level of experience in tools/applications used to manage product returns (SAP, SFDC or other ERP & CRM systems)
• Elevated level of proficiency in MS office (Word, Excel, PowerPoint)

ACADEMIC CREDENTIALS: 

• Undergraduate degree, PMP Desired

LOCATION:

Austin, TX

#LI-AP3

#LI-HYBRID

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE: 

This is an exciting opportunity to play a key role in transitioning AMD through a major growth and redefinition period. AMD is looking for a Senior Program Manager to lead the development of AMD’s Returns Processes.  As AMD moves through a rapid growth phase, new processes need to be developed to match customer’s expectations and handle the scale of the company.  We are looking for a Program Manager experienced with returns processes who can lead the process change.  Our returns processes span a range of teams, tools, and stakeholders.  The Program Manager will lead a variety of returns related projects including new tool development, return site processes, new business integration, and process automation.  The role will require soliciting for change in the name of best industry practice and gaining buy-in from a wide range of stakeholders. The role requires someone who will champion the voice of the customer while also seeking internal efficiency through automation. 

THE PERSON: 

• Demonstrated success driving process and policy change within a cross-functional, multi-stakeholder environment.
• Experience and knowledge with best in practice returns solutions at a diverse customer, global company.
• Ability to see problems ahead of time.
• Strong problem structuring and critical thinking skills
• Outstanding collaboration and influencing skills to drive process change
• Effective communication and organizational skills.
• Ability to manage a high degree of process and organizational complexity

KEY RESPONSIBILITIES: 

• Gather process and capability requirements from stakeholders across AMD business functions for current and future return needs
  
  
• Create and drive a prioritized project roadmap with accompanying individual project plans.
  • Returns Process migration to new ERP and CRM solutions (SAP, SFDC)
  • Returns Process unification/integration of acquired company processes
  • Develop new capabilities to meet customer and automation requirements
    
    
• Project manage multiple process development projects in parallel
  • Lead core teams to develop new processes and tools to support project needs
  • Ensure stakeholder alignment with change
  • Work with IT to implement changes needed in returns tools
  • Drive team managers to implement the process change within their teams
  • Ensure process change documentation, and teams have established proper training and oversight to ensure compliance
    
    
• Establish KPIs to ensure business processes are meeting expectations

PREFERRED EXPERIENCE: 

• Experience in product returns process management
• Demonstrated experience in process development, including process change methodologies
• Elevated level of experience in tools/applications used to manage product returns (SAP, SFDC or other ERP & CRM systems)
• Elevated level of proficiency in MS office (Word, Excel, PowerPoint)

ACADEMIC CREDENTIALS: 

• Undergraduate degree, PMP Desired

LOCATION:

Austin, TX

#LI-AP3

#LI-HYBRID