Project Manager, Business Operations

Apr 13, 2024
Guildford, United Kingdom
... Not specified
... Intermediate
Full time
... Office work

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment.

EA Experiences Business Operations:

The EA Experiences Business Operations function is part of the Office of the CXO and has been established to strengthen business unit operations and planning. We lead the strategic activities that drive focus for Experiences goals & key initiatives and unlock the power of cross-team collaboration. These deliver breadth for XO through expertise in business planning, people & culture enablement, strategic workforce planning, employee communications, billing and operations to scale the application of these bodies of work across the organization.

As the Project Manager for EA Experiences, you will partner with a cross functional group of stakeholders to organize, plan, coordinate and oversee operations on Business Operations projects end to end. You will drive timeline development, ensure progress, set up and facilitate project forums. To be successful in this role, you are to plan, manage, and execute complex programs and workstreams, identify gaps and solve blockers and lead clear stakeholder engagement along the way.

You'll get to work with a range of experienced, passionate and diverse people across the organization and report to the Director, Operations, EA Experiences.



  • Manage large scale cross-functional and global projects, including vendor teams
  • Develop and maintain project plans and track plan progress including risk mitigation
  • Set and manage stakeholder expectations throughout the project lifecycle, ensuring resolution of issues
  • Mentor team members as part of being a center of excellence for project management
  • Communicate project status reports to project teams, program owners and leadership staff
  • Conduct project retrospectives, learnings and project closures
  • Work with Business Operations program owners to prioritize and manage work within the product line
  • Establish and apply best practices and process.


A successful Project Manager has applied knowledge of the following and enjoys flexibility to apply them as required:

  • Project life cycles
  • Project Management standards and practices
  • Using data to build a business case
  • Project prioritization and backlog management
  • Practice of Consultation
  • Different approaches to project prioritization
  • Agile and Waterfall methodologies
  • Risk and dependency tracking and mitigation
  • PPM tools and their implementation in our environment



  • Consolidate information and data into recommendations that drive decision making
  • Drive cross-functional project pods
  • Effectively present to Business Operations Leadership and Extended Leadership team
  • Scope and propose the work needed for new engagements
  • Proactively offer recommendations for process improvements
  • Stay calm and organized
  • Be flexible and adaptable to changing business models and organizational structuressolution oriented
  • Work across multiple global time zones



  • Successfully managed multiple large-scale concurrent projects
  • Fluency in business tools such as: Jaas, Smartsheet and Airtable
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