Scaled Customer Success Manager, Create Anywhere

Jul 07, 2023
Austin, United States
... Not specified
... Intermediate
Full time
... Office work

The opportunity

Inspiration knows no bounds, and neither should creativity. With Parsec and SyncSketch, creatives can craft the most action-packed video games, stunning animation and film, or detailed 3D models-from anywhere.

Parsec and SyncSketch are helping companies leave the routine of in-office work to embrace the hybrid future, with remote access to high-powered rigs and real time collaboration in ways that were previously impossible.

Everyone should be free to create their very best work from wherever they feel most comfortable.

As a CSM, the individual will be essential to our success, driving adoption, retention, and expansion at a large portfolio. You will have an opportunity to engage with some of the most creative and dynamic customers in the market, ensuring their successful transition to flexible and remote work as part of their day-to-day operations. You will also have the chance to directly contribute to Unity's success and accelerate your career trajectory as we continue to grow.

What you’ll be doing

  • Own and engage with a portfolio of 300+ customers using scalable channels (email, survey, webinar, in-app messaging, in-app onboarding, etc.); own, supervise, and report on customer health and other critical metrics
  • Develop and implement end-to-end scaled programs for onboarding, engagement, renewal, and expansion outcomes
  • Proactively onboard our Customers, driving successful deployment and adoption of Parsec products and offerings
  • Identify risks and opportunities in your portfolio; establish shared success plans with specific Customers as needed
  • Advocate for the needs of our customers to other teams within Parsec

What we’re looking for

  • Proven experience in Customer Success, Customer Lifecycle Marketing, Customer Experience, or similar roles
  • Proven success in achieving renewal and expansion targets
  • Excellent analytical skills to accurately assess and respond to customer needs at scale
  • Experience using scaled communications platforms (e.g., Marketo, Hubspot, etc.)
  • Strong initiative and personal drive to independently demonstrate value while working for a constantly evolving organization

You might also have

  • Experience partnering with Marketing teams to engage large segments of users to drive desired behavior change
  • Familiarity with Game Development, Media & Entertainment, Broadcasting, Architecture, etc.
  • Experience using CS platforms (Gainsight, Totango, ChurnZero, Strikedeck, etc.)

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month. For more information, please visit

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position. 

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Relocation support is not available for this position.
Immigration - "Work visa/immigration sponsorship is not available for this position.




*Note: Certain locations require a good faith disclosure of the base pay for the role. The actual base pay for the successful candidate may differ based on location and level.
Gross pay salary
$78,000$105,500 USD
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