Segment Manager, Operations  |  Strategic Market Development Team

May 07, 2024
Santa Clara, Cuba
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

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THE ROLE: 

The Operations Manager is a critical position within the AMD Server Business Unit’s Strategic Market Development (SMD) team whose mandate is to enable global business growth for AMD EPYC processors. Reporting to the Chief of Staff, this solution-oriented role will support the scalability and success of the SMD team by helping to establish and roll out best practices to drive operational excellence, and by supporting team leaders in efficient project execution. This role requires outstanding problem-solving skills, confident communication, and the ability to liaise effectively with internal and external partners. Responsibilities will include implementing and managing team budget; overseeing the resources, templates and tools needed to support business processes; facilitating SFDC pipeline reporting; and interacting directly with internal partners such as finance, legal and marketing operations.

 

THE PERSON: 

The SMD Operations Manager will be highly a self-motivated individual capable of managing multiple projects with changing requirements in a fast-paced environment. The ideal candidate will have strong business acumen with an emphasis on strategic communication and relationship-building to enable desired results. They will demonstrate exceptional problem-solving skills, with a keen eye for identifying and analyzing recurring operational and strategic challenges. This individual will be comfortable communicating with stakeholders across the globe in implementing change and reporting on progress and outcomes. They should enjoy learning new skills in new areas, working in a team that is evolving and growing. Their approach to process implementation, as well as issue identification and resolution, will bolster continuous improvement efforts and contribute significantly to the team’s strategic objectives.

 

KEY RESPONSIBILITES: 

  • Establish and oversee efficient operational processes including budget management in collaboration with finance and marketing ops. Train team members to internalize and follow key processes successfully. Analyze performance, identify process improvement opportunities and barriers, define required actions, work with global teams to gain buy-in, and implement positive change.
  • Manage the team’s budget allocations quarterly, working with segment leads and other teams in Marketing Ops, Finance, Accounting and Procurement; as well as 3rd party vendors, ISVs and other partners. Includes overseeing budget request and payment process, maintaining accurate status, troubleshooting issues, and performing quarterly audits to ensure accurate reconciliation. Requires proactive coordination with business segment leaders to ensure budget aligns with quarterly goals, organizing meetings as needed to keep leaders informed and on track.
  • Establish SFDC pipeline reporting process and templates to help automate key info generation and support prep for executive report-out. Includes using tools such as SFDC and PowerBI, as well as interacting with SMD team analyst and Sales Ops team.
  • Establish and curate the resources and templates needed to support business processes, including evaluation, development and maintenance of digital tools and platforms to streamline operations as a whole
  • Prepare templates for internal team meetings, monthly executive meetings, and quarterly all-hands gatherings. Ensure consistency both within our team and in light of other team formats.
  • Organize and manage our team intranet structure and content including core business decks, meeting presentations, functional org charts, list of approved vendors and agencies, best practices tips and FAQs.
  • Facilitate hardware shipping requests for partners and track/verify fulfillment

 

 

PREFERRED QUALITIES & EXPERIENCE: 

  • Creative and proactive problem-solver
  • Possesses a flexible, can-do attitude and a reliable ability to get things done.
  • Must be able to thrive in a fast-paced and dynamic environment 
  • Clear, concise and effective communicator who is able to discuss complicated topics and issues in a straightforward and actionable manner; confident enough to communicate firmly and directly when necessary
  • Capable troubleshooter in multi-team environment
  • Detail-oriented and proactive in follow-through
  • Skilled at conducting thorough root cause analysis and implementing solutions to overcome roadblocks and prevent future occurrences, ensuring the long-term success and efficiency of our operations.
  • Self-starter with outstanding work ethic and excellent interpersonal and teaming skills 
  • Ability to work in a hybrid work environment, coordinating with virtual teams across different time zones.
  • Effective in working with both technical and business staff to plan and implement projects, including customer-facing activities.
  • Proven ability to support business leaders in a high-growth environment 
  • Finance and/or legal process experience a plus
  • Marcom and/or content development skills a plus

 

ACADEMIC CREDITIALS: 

Bachelor’s or Master’s degree in related discipline preferred 

 

LOCATION:

Austin, TX or Santa Clara, CA

 

 




At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE: 

The Operations Manager is a critical position within the AMD Server Business Unit’s Strategic Market Development (SMD) team whose mandate is to enable global business growth for AMD EPYC processors. Reporting to the Chief of Staff, this solution-oriented role will support the scalability and success of the SMD team by helping to establish and roll out best practices to drive operational excellence, and by supporting team leaders in efficient project execution. This role requires outstanding problem-solving skills, confident communication, and the ability to liaise effectively with internal and external partners. Responsibilities will include implementing and managing team budget; overseeing the resources, templates and tools needed to support business processes; facilitating SFDC pipeline reporting; and interacting directly with internal partners such as finance, legal and marketing operations.

 

THE PERSON: 

The SMD Operations Manager will be highly a self-motivated individual capable of managing multiple projects with changing requirements in a fast-paced environment. The ideal candidate will have strong business acumen with an emphasis on strategic communication and relationship-building to enable desired results. They will demonstrate exceptional problem-solving skills, with a keen eye for identifying and analyzing recurring operational and strategic challenges. This individual will be comfortable communicating with stakeholders across the globe in implementing change and reporting on progress and outcomes. They should enjoy learning new skills in new areas, working in a team that is evolving and growing. Their approach to process implementation, as well as issue identification and resolution, will bolster continuous improvement efforts and contribute significantly to the team’s strategic objectives.

 

KEY RESPONSIBILITES: 

  • Establish and oversee efficient operational processes including budget management in collaboration with finance and marketing ops. Train team members to internalize and follow key processes successfully. Analyze performance, identify process improvement opportunities and barriers, define required actions, work with global teams to gain buy-in, and implement positive change.
  • Manage the team’s budget allocations quarterly, working with segment leads and other teams in Marketing Ops, Finance, Accounting and Procurement; as well as 3rd party vendors, ISVs and other partners. Includes overseeing budget request and payment process, maintaining accurate status, troubleshooting issues, and performing quarterly audits to ensure accurate reconciliation. Requires proactive coordination with business segment leaders to ensure budget aligns with quarterly goals, organizing meetings as needed to keep leaders informed and on track.
  • Establish SFDC pipeline reporting process and templates to help automate key info generation and support prep for executive report-out. Includes using tools such as SFDC and PowerBI, as well as interacting with SMD team analyst and Sales Ops team.
  • Establish and curate the resources and templates needed to support business processes, including evaluation, development and maintenance of digital tools and platforms to streamline operations as a whole
  • Prepare templates for internal team meetings, monthly executive meetings, and quarterly all-hands gatherings. Ensure consistency both within our team and in light of other team formats.
  • Organize and manage our team intranet structure and content including core business decks, meeting presentations, functional org charts, list of approved vendors and agencies, best practices tips and FAQs.
  • Facilitate hardware shipping requests for partners and track/verify fulfillment

 

 

PREFERRED QUALITIES & EXPERIENCE: 

  • Creative and proactive problem-solver
  • Possesses a flexible, can-do attitude and a reliable ability to get things done.
  • Must be able to thrive in a fast-paced and dynamic environment 
  • Clear, concise and effective communicator who is able to discuss complicated topics and issues in a straightforward and actionable manner; confident enough to communicate firmly and directly when necessary
  • Capable troubleshooter in multi-team environment
  • Detail-oriented and proactive in follow-through
  • Skilled at conducting thorough root cause analysis and implementing solutions to overcome roadblocks and prevent future occurrences, ensuring the long-term success and efficiency of our operations.
  • Self-starter with outstanding work ethic and excellent interpersonal and teaming skills 
  • Ability to work in a hybrid work environment, coordinating with virtual teams across different time zones.
  • Effective in working with both technical and business staff to plan and implement projects, including customer-facing activities.
  • Proven ability to support business leaders in a high-growth environment 
  • Finance and/or legal process experience a plus
  • Marcom and/or content development skills a plus

 

ACADEMIC CREDITIALS: 

Bachelor’s or Master’s degree in related discipline preferred 

 

LOCATION:

Austin, TX or Santa Clara, CA

 

 

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