Senior Services Specialist

Jun 21, 2024
Bucharest, Romania
... Not specified
... Senior
Full time
... Office work

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that. 

The Senior Service specialist is responsible for first, second, and third-line support at the Electronic Arts office in Bucharest.

Reporting into the Romania Site IT manager, and working in a local team of ten, primary work tasks include day-to-day support of end-users, maintenance of local infrastructure, participating in both Local and Global IT projects.

The Senior IT Service specialist needs to be able to communicate and collaborate within the global IT team while maintaining focus on local business requirements.

In this particular role, the candidate must show relevant tech leading expertise in the past 5 years, as they will need to coordinate the desktop team as well as look after their technical skills

The ideal candidate would be outgoing and proactive, technically astute with a keen eye for detail and documentation. Focus on customer satisfaction is key, being the face of IT at EA and leveraging excellent technical knowledge and skills to deliver exceptional IT support.

Responsibilities

  • Prioritize helpdesk tickets, monitor email queues
  • User support – Hardware and Software
  • Infrastructure support (Smart hands) – Network Infrastructure, Server connectivity
  • Manage security permissions
  • Meeting room AV setup and maintenance (Smart hands)
  • Document local systems and processes
  • Participation in IT projects

Required Qualifications

  • Technical skills
    • Hardware knowledge – Desktop, Laptop, Console, AV, Server
    • Meet room AV equipment – Neat (Zoom)
    • Active Directory – Understanding of Users, Groups, OU’s, Security
    • Network - LAN, WAN, Wireless, VPN, DNS, DHCP
    • Operating systems knowledge - Windows, macOS
    • End-user Support – Troubleshooting ability
  • Soft skills
    • Seek feedback and input from peers and manager
    • Be able to act on feedback and turn that into positive results
    • Identify risks
    • Offer constructive feedback to peers and manager, communicate risks to the business environment or processes to IT Leadership.
  • Other qualifications
    • Team player
    • Positive attitude
    • Interest in technology
    • Customers first mentality
    • Focus locally (local site), collaborate globally (within EA world)

 

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