EA's Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's games and live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, live services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

As Operational Data & Insights (ODI) Technical Product Manager, you will build and promote roadmaps that expand our observability platform, tracing, service catalog, self-service portal, data insights, and automated database management. Together these platforms and workflows enable many game and service teams' requirements spanning asset management, technology programs, and efficient operations. 

You will report to the Head of Program & Product Management.

Responsibilities:

• You will establish long-term product direction for Observability, Big Data manageability and Data insights platforms and workflows.
• You will develop product roadmaps and specifications required for Observability, Big Data systems, & Data Insights platforms, and inform engineering teams on goals, scenario prioritization, and customer requirements.
• You will define user personas, jobs to be done, and user stories needed to prioritize product backlog and roadmaps.
• You will partner with our customers (game studios, service engineering teams, and business partners) to understand their requirements and work together to create needed solutions.
• You will partner with other product managers to create cohesive strategies and roadmaps across organizational boundaries.
• You will foster an environment that is customer-focused, data-driven, and hypothesis- / experimentation-based.
• You will engage with external communities to stay up to date with industry trends and innovations.
• You will help evolve the product management discipline and practices within our team.
• You will define and measure key performance indicators focused on customer feedback, engagement, adoption, retention, and workflow success.

Qualifications: 

• 8+ years of experience in product management with a focus on observability, monitoring, and data insights. 
• Experience with Prometheus and Grafana products or equivalent solutions (ELK stack, DataDog, Splunk, New Relic, Sumo Logic…)
• Experience building data products using Big Query, Snowflake or Redshift
• Experience with AI and machine learning technologies and SaaS offerings is nice to have.
• Understanding of data management across technology and business domains. 
• Experience in cloud computing, online gaming, or similar industries.
• A combination of technical knowledge and a customer-focused mindset.
• Experience with complex products/platforms in public or private cloud.
• Familiarity with Cloud Native Computing Foundation (CNCF), major Cloud Service Providers (AWS, GCP, and Azure), and cloud services for virtual networking, compute (VMs, containers, & orchestration), and storage (object, block, file, and db). 
• Experience delivering products that developers, DevOps engineers, and business users consume.
• Ability to translate related technology solutions to customer use cases.
• Data-driven decision-making and a customer-centric approach to product development.
• Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint.
• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.