Site IT Support - Contractor (1 year contract)

Jun 12, 2024
Bucharest, Romania
... Not specified
... Intermediate
Contract
... Office work

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that. 

The IT Service specialist is responsible for first, second and third line support at the Electronic Arts office in Bucharest. You will report into the Romania Site IT manager, and working in a local team of ten, primary work tasks include daily support of end-users, maintenance of local infrastructure, participating in both Local and Global IT projects. You will collaborate within our global IT team while focusing on our local requirements. You will need to be technically astute with an eye for detail and documentation. Focus on customer satisfaction is also important, being the face of IT at EA and using excellent technical knowledge to deliver the IT support.

Responsibilities

  • Prioritize helpdesk tickets, monitor email queues
  • User support – Hardware and Software
  • Infrastructure support (Smart hands) – Network Infrastructure, Server connectivity
  • Manage security permissions
  • Meeting room AV setup and maintenance (Smart hands)
  • Document local systems and processes
  • Participation in IT projects

Required Qualifications

  • Technical skills
    • Hardware knowledge – Desktop, Laptop, Console, AV, Server
    • Meet room AV equipment – Neat (Zoom)
    • Active Directory – Understanding of Users, Groups, OU’s, Security
    • Network - LAN, WAN, Wireless, VPN, DNS, DHCP
    • Operating systems knowledge - Windows, macOS
    • End-user Support – Troubleshooting ability
  • Soft skills
    • Seek feedback and input from peers and manager
    • Be able to act on feedback and turn that into positive results
    • Identify risks
    • Offer constructive feedback to peers and manager, communicate risks to the business environment or processes to IT Leadership.
  • Other qualifications
    • Team player
    • Positive attitude
    • Interest in technology
    • Customers first mentality
    • Focus locally (local site), collaborate globally (within EA world)
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