Software Engineer, Engine Support

Apr 14, 2023
Pereira, Colombia
... Not specified
... Intermediate
Full time
... Office work

The opportunity

Unity Technologies provides a growing number of services to our customers as an end-to-end solution for game development and monetization. These services complement the core engine software used by game developers. These additional software services aid developers with Ads management, Analytics intelligence, and ways to more optimally create and share game builds.

As a Services Support Engineer for Unity, you’ll be our primary point of contact for game developers utilizing our services, responding to questions, solving problems, and generally ensuring the highest quality of customer experience. You will become part developer, part investigator, and all about our customer's happiness!

Mobile technology is your playground, and software integration is your favorite kind of challenge; you love it when customers present a wide variety of problems that require your particular brand of agile-thinking and problem-solving skills. New problems every day? No problem -- especially when you don’t already know the answers, because you're happiest when you're learning something new!

What you’ll be doing

  • You are the first line of support for technical inquiries from game developers, using the Zendesk technical ticketing system to manage and prioritize issues
  • Participate in client meetings as a domain specialist for technical product details
  • Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
  • Improve, expand, and develop the documentation, resource materials, and technical FAQs
  • Profile and debug as needed

What we’re looking for

  • Experience in software development or support, with strong programming skills in C++ C#, Objective-C, Java, or related.
  • Experience creating tools for the Unity Editor.
  • Large experience using Unity engine features like Audio, UI, and Animation, AI.
  • Experience with control version and packages management.
  • Experience profiling and debugging apps and games.
  • Phenomenal teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results
  • Proficient written & spoken English

You might also have

  • Experience developing, debugging, and profiling native apps on mobile devices, using Xcode/Android Studio and Objective-c/Java
  • Previous experience in a B2B technical support role
  • Experience with game engines and development environments (such as Unity, cocos2d, or OpenGL)

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month. For more information, please visit

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

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