Solutions Architect - Field Applications Engineer (FAE) - Mexico/CAC

Apr 11, 2024
Mexico City, Mexico
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




THE ROLE:

We are looking for our next team member to help AMD drive a new era of computing for servers and client products, by engaging with the end customers to demonstrate how AMD technology can be used to address the needs of their business. To be responsible for providing technical support for the targeted end customer accounts with a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Post-sales technical support is also required as the account encounters technical issues. To be accountable to the Latin America leader for the Customer Field Support organization, as well as the Mexico / CAC regional business leader. Also responsible for engaging the server and workstation ecosystem by partnering with regional OEM leads, as well as hardware/software/OS partners as needed. To be proficient in managing, optimizing, and troubleshooting common server and workstation applications and workloads on AMD hardware with priority end customers.

 

 

THE PERSON:

Does this sound like you? We’d love to talk!

  • Possess a broad technical understanding of server CPUs and GPUs, platform architecture and the development process needed to successfully win server opportunities with end customers.
  • Excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
  • Outstanding organizational and communication skills with a good balance of hardware, architecture and software expertise.
  • The ability to work independently as well as part of a team.
  • Strong time management skills and the ability to manage multiple priorities.
  • Strong internal (Sales, Marketing, Engineering) and external (OEM) relationships and a history of success in developing and maintaining technical relationships.
  • A standout team player with excellent collaborative skills and superior written and oral communication skills
  • Able to communicate, written and verbal, in English and Spanish
  • Physical requirement: must be able to lift up to 50 lbs. (racking hardware)
  • Helpful to have a specialized knowledge of server and software environments including Operating systems (Windows, Linux), compilers, drivers, benchmarks, and targeted applications that may be used to validate server and workstation platforms for the following target markets:
    • Cloud and datacenter computing
    • Client laptop/desktop
    • Data management and analytics (Spark, Oracle, SAP)
    • High Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI)
    • Software Defined Storage (IOMeter, IOZone, HDFS, CEPH)
    • Virtualized Desktop Interface (VDI)
    • Oil & Gas
    • Media & Entertainment
    • Machine Learning and Machine Intelligence

 

 

KEY RESPONSIBILITIES:

The primary focus will be to:

  • Develop technical relationships with target end customer accounts and OEM partners
  • Win new server and workstation opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology
  • Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field
  • Improve AMD’s ability to support customers by driving feedback into AMD BU and engineering teams

 

In this role you will:

  • Provide technical assistance to sales personnel and the end customer in the evaluation, design and development of AMD based server solutions
  • Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements
  • Perform technical presentations, training and updates for OEM, partners and prospects
  • Translate customer business issues and requirements into technical solution opportunities/engagements that best leverage AMD based product offerings
  • Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors
  • Assist with the solution development/architectural design to meet specific customer needs
  • Analyze OEM product solutions and evaluate product performance based on customer needs
  • Keep up-to-date on relevant competitive solutions and work with internal teams to provide competitive responses where needed
  • Articulate AMD based technology offerings across multiple verticals
  • Partner with other AMD and vendor subject matter experts to build specific customer solutions
  • Install and test solutions in-house, as required, to ensure successful deployments and evaluations
  • Lead technical design sessions; architect and document technical solutions that are aligned with OEM objectives
  • Manage technical scopes, requirements and OEM expectations
  • Provide hands-on, expert-level technical assistance to end customer development and software teams
  • Design and manage the execution of evaluation plans to ensure a quality solution is delivered
  • Be a credible subject matter expert to end customer on direct and indirect product capabilities.

 

 

PREFERRED EXPERIENCE:

  • Proven knowledge and experience in one or more of the following areas: CPU and server system architecture, server benchmarks, GPU computing, and server platform enablement.
  • Firm understanding of platform development process from concept to production
  • Well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, server SW applications, and validation workloads
  • Good hands-on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
  • Hands-on experience in the setup and configuration of server systems including software, networking and storage infrastructure
  • Experience with virtualization technology and one or more hypervisor solutions
  • Strong knowledge of Linux and Windows based server operating systems

 

 

ACADEMIC CREDENTIALS:

Bachelor's degree within a technical discipline (e.g. Engineering or Computer Science) preferred

 

 

LOCATION:

Mexico City

 

 

 

#LI-KH1




Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE:

We are looking for our next team member to help AMD drive a new era of computing for servers and client products, by engaging with the end customers to demonstrate how AMD technology can be used to address the needs of their business. To be responsible for providing technical support for the targeted end customer accounts with a special focus on pre-sales and development support activity as opportunities transition from opportunity to deployment. Post-sales technical support is also required as the account encounters technical issues. To be accountable to the Latin America leader for the Customer Field Support organization, as well as the Mexico / CAC regional business leader. Also responsible for engaging the server and workstation ecosystem by partnering with regional OEM leads, as well as hardware/software/OS partners as needed. To be proficient in managing, optimizing, and troubleshooting common server and workstation applications and workloads on AMD hardware with priority end customers.

 

 

THE PERSON:

Does this sound like you? We’d love to talk!

  • Possess a broad technical understanding of server CPUs and GPUs, platform architecture and the development process needed to successfully win server opportunities with end customers.
  • Excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams
  • Outstanding organizational and communication skills with a good balance of hardware, architecture and software expertise.
  • The ability to work independently as well as part of a team.
  • Strong time management skills and the ability to manage multiple priorities.
  • Strong internal (Sales, Marketing, Engineering) and external (OEM) relationships and a history of success in developing and maintaining technical relationships.
  • A standout team player with excellent collaborative skills and superior written and oral communication skills
  • Able to communicate, written and verbal, in English and Spanish
  • Physical requirement: must be able to lift up to 50 lbs. (racking hardware)
  • Helpful to have a specialized knowledge of server and software environments including Operating systems (Windows, Linux), compilers, drivers, benchmarks, and targeted applications that may be used to validate server and workstation platforms for the following target markets:
    • Cloud and datacenter computing
    • Client laptop/desktop
    • Data management and analytics (Spark, Oracle, SAP)
    • High Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI)
    • Software Defined Storage (IOMeter, IOZone, HDFS, CEPH)
    • Virtualized Desktop Interface (VDI)
    • Oil & Gas
    • Media & Entertainment
    • Machine Learning and Machine Intelligence

 

 

KEY RESPONSIBILITIES:

The primary focus will be to:

  • Develop technical relationships with target end customer accounts and OEM partners
  • Win new server and workstation opportunities by working with OEMs and end customers by establishing technical solutions based on AMD technology
  • Work with AMD internal teams across AMD Business Units to build technical presentations and documentation to be delivered in the field
  • Improve AMD’s ability to support customers by driving feedback into AMD BU and engineering teams

 

In this role you will:

  • Provide technical assistance to sales personnel and the end customer in the evaluation, design and development of AMD based server solutions
  • Partner with sales in determining possible application of AMD based products and solutions to meet customer requirements
  • Perform technical presentations, training and updates for OEM, partners and prospects
  • Translate customer business issues and requirements into technical solution opportunities/engagements that best leverage AMD based product offerings
  • Possess a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors
  • Assist with the solution development/architectural design to meet specific customer needs
  • Analyze OEM product solutions and evaluate product performance based on customer needs
  • Keep up-to-date on relevant competitive solutions and work with internal teams to provide competitive responses where needed
  • Articulate AMD based technology offerings across multiple verticals
  • Partner with other AMD and vendor subject matter experts to build specific customer solutions
  • Install and test solutions in-house, as required, to ensure successful deployments and evaluations
  • Lead technical design sessions; architect and document technical solutions that are aligned with OEM objectives
  • Manage technical scopes, requirements and OEM expectations
  • Provide hands-on, expert-level technical assistance to end customer development and software teams
  • Design and manage the execution of evaluation plans to ensure a quality solution is delivered
  • Be a credible subject matter expert to end customer on direct and indirect product capabilities.

 

 

PREFERRED EXPERIENCE:

  • Proven knowledge and experience in one or more of the following areas: CPU and server system architecture, server benchmarks, GPU computing, and server platform enablement.
  • Firm understanding of platform development process from concept to production
  • Well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, server SW applications, and validation workloads
  • Good hands-on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
  • Hands-on experience in the setup and configuration of server systems including software, networking and storage infrastructure
  • Experience with virtualization technology and one or more hypervisor solutions
  • Strong knowledge of Linux and Windows based server operating systems

 

 

ACADEMIC CREDENTIALS:

Bachelor's degree within a technical discipline (e.g. Engineering or Computer Science) preferred

 

 

LOCATION:

Mexico City

 

 

 

#LI-KH1

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