Sr. Manager, Global Supply Chain Security Operations

Apr 12, 2024
Durham, United States
... Not specified
... Senior
Full time
... Office work

Get to know The Pokémon Company International


The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.


Learn more online at and on Facebook (, YouTube (, Twitter (, and Instagram (


Get to know the role

  • Job Title: Sr. Manager, Global Supply Chain Security Operations
  • Job Summary: The Sr. Manager, Global Supply Chain Security Operations role will be responsible for identifying, analyzing and improving existing business processes in Critical Incident Operations. This role will lead large and complex risk strategy projects, conduct root cause analyses, lead key decisions, and track end-to-end progress towards organizational goals. This position is fully on-site in Durham, North Carolina.
  • FLSA Classification (US Only): Exempt
  • People Manager: Yes


What you’ll do

  • Develop a global supply chain security strategy and deploy across a global network including strategic partners in print, packout, warehousing, and transportation
  • Manage the implementation of new programs and processes related to Risk Incidents; hold stakeholders accountable for progress on key deliverables
  • Create reports and metrics to demonstrate progress towards goals, provide new insights, and regular updates to senior leadership
  • Incorporate improvements to established procedures/processes related to compliance, quality, and customer escalations
  • Gather requirements and feedback from stakeholders to develop clear and detailed business requirements to drive delivery of organizational quality and customer sentiment goals
  • Collaborate with team members to develop new mechanisms and work cross-functionally with multiple business partners
  • Support internal Critical Incident Operations with program knowledge and develop action plans to resolve process issues and mitigate risks
  • Ownership and end to end delivery of projects with detailed project plan creation and tracking


What you’ll bring

  • Ten+ (10+) years of relevant professional experience, plus two (2) years of management experience or a demonstrated equivalent level of expertise
  • Bachelor's degree required, preferably in Program Manager, Statistics, Crisis Management, Compliance/Quality, or Business Administration
  • PMP Certification
  • Experience conducting root cause analysis in a production environment; identify performance gaps and determine appropriate steps to prevent reoccurrence
  • A proven understanding of complex business and operational processes and workflows with experience working in retail, operations, production, distribution or call/command center
  • Proven track record of successful project management and program implementation
  • Customer service experience with the ability to approach problems with sound logic; ensuring the appropriate customer outcome
  • Strong analytical skills to interpret large volumes of data and identify trends. Data base management experience
  • Effective written and verbal communication skills
  • MS Office Suite including Outlook, Word, Excel, PowerPoint, Visio, SharePoint and Smartsheets
  • Ability to sit or stand for prolonged periods of time
  • Ability to travel domestically and internationally up to 15% of time


How you’ll be successful

  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.


What to expect

  • An employee first culture
  • Company events that celebrate the spirit of Pokémon
  • Competitive cash-based compensation programs
  • Base salary range: For this role, new hires generally start between $123,000.00 - $146,300.00. The full range is $123,000.00 - $185,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely.
  • 100% employer-paid healthcare premiums for you
  • Generous paid family leave
  • Employer-paid life insurance
  • Employer-paid long and short-term income protection insurance
  • US Employees: 401k Employer Matching
  • UK/IRE Employees: Pension Employer Contributions
  • Fitness reimbursement
  • Commuter benefit
  • LinkedIn learning
  • Comprehensive relocation package


The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.



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