Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Sr. Manager, UX Research

Home > Programming & Engineering

Sr. Manager, UX Research in San Francisco, United States

  • PlayStation
  • Full time
  • Senior
  • Email
  • San Francisco, United States
  • 02/10/2021
  • Report

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

Sr. Manager, UX Researche | San Francisco, CA

This is a fantastic opportunity to join the PlayStation UX Research Team’s leadership and become a key player in defining the product and design strategy of PlayStation’s products and services, and the future of interactive entertainment! As Sr Manager, UX Research, you will report to the Head of UX Research & Insights. You will be responsible for leading a team of UX Researchers and lead all aspects of the roadmap for a range of UX Research programs in collaboration with UX Design, Product Management, Engineering, and other partners.

As an ideal candidate, you are experienced in strategic research (quantitative & qualitative), concept research, and evaluative research. Your role is to complement business strategy, inform product and design direction, and help deliver best-in-class innovative user experiences. You let your passion shine by consistently advocating for users needs. You collaborate with cross-functional partners to implement the best solutions to user problems. You provide valuable feedback to your team, peers and your manager, and are a role model to all researchers. You have an excellent understanding of the UX Design process and principles. You have a detailed understanding of technological capabilities and limitations.

Role & Responsibilities:

Manage and lead a team of researchers, providing guidance and support for career planning.

Coordinate staffing, scheduling, budgeting, work processes, and policies.

Own end-to-end UX Research roadmap of key product areas - from foundational research to inform product direction, all the way to usability testing of final products.

Orchestrate communication with partners, including designers, product managers, program managers, engineers, Sr leadership and executives.

Translate goals and strategies into prioritized research opportunities.

Ensure that research outputs are high quality and meet the established standards and guidelines and go beyond “bullet points”.

Supervise the work of researchers, assigning and reviewing tasks across specific domain areas and programs. Push them toward innovative and creative thinking when approaching research challenges.

Orchestrate initiatives to build new and evolve existing research methods and processes by staying up-to-date with innovations in the industry.

Manage partner agencies and consultants, advising their efforts through clear input and feedback to ensure high quality outputs that suit the needs of the internal partners.

Requirements:

  • Minimum BA/BS degree in Human-Computer Interaction (HCI), Human Factors, Psychology, related field, or equivalent experience.
  • 12+ years of industry UX Research experience shown in a portfolio of projects.
  • 5+ years experience in UX Research management & leadership role(s).
  • Proven track record of conducting UX Research projects at all stages of the product development lifecycle.
  • A robust understanding of industry-standard UX research methods including ethnographic methods (in-depth interview, group interviews), evaluative methods (usability testing, tree testing, etc.), and quantitative methods (surveys, behavioral analytics, etc.).
  • Expert-level knowledge of research techniques to serve as knowledge-base for the team
  • Proven thought leadership in the field of UX research – has given talks, published papers, influenced, and promoted the field of UX.
  • Extensive experience providing research and deep insights leading to compelling and quality interfaces.
  • Strong interpersonal communication skills and ability to build and sustain internal and external partnerships.
  • Knowledge of, and passion for video game, media and software industries is a plus.

#LI-LF1

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

PRIVACY NOTICE TO SIE LLC’S JOB APPLICANTS

This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

Categories of personal information we collect from you

We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

A. Identification and contact information

    1. Direct identifiers such as your first and last name.
    2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
    3. Contact information such as your email address, mailing address, telephone number.

B. Other information about you or that can be associated with you such as:

  1. Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
  2. Professional or job position-related information, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
  3. Non-public education information, including information about your education records, such as grades and transcripts.

PlayStation

PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Today, our products, software and services are in millions of households worldwide. We bring together ...

Similar positions

Sr. Silicon Design Engineer (120201)

  • AMD
  • Full time
  • Bengaluru, India
  • 19/10/2021

Sr. Compiler Engineer- 120701

  • AMD
  • Full time
  • Boston, United States
  • 19/10/2021

Sr. Software Development Engineer - 120667

  • AMD
  • Full time
  • Markham, Canada
  • 19/10/2021

Manager, Global Account Director

  • PlayStation
  • Full time
  • San Mateo, United States
  • 18/10/2021

Sr. Technical Program Manager

  • PlayStation
  • Full time
  • San Francisco, United States
  • 18/10/2021

Consumer Researcher

  • Electronic Arts
  • Full time
  • San Francisco, United States
  • 18/10/2021

Consumer Researcher

  • Electronic Arts
  • Full time
  • San Francisco, United States
  • 18/10/2021

UX Designer

  • Electronic Arts
  • Full time
  • Vancouver, Canada
  • 18/10/2021

SR. Consumer Researcher

  • Electronic Arts
  • Full time
  • San Francisco, United States
  • 18/10/2021

Sr. Buyer

  • AMD
  • Full time
  • Singapore, Singapore
  • 18/10/2021