Team Lead

May 24, 2022
Cary, United States
... Not specified
... Intermediate
Full time
... Office work

What You’ll Do 

Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking a full-time Team Lead  for its Community Management department in the Cary, North Carolina office.  This position will report to the Senior Manager, Community Management and will be responsible for the day-to-day oversight of a global team of Community Managers and Community Representatives. The ideal candidate is a creative and avid gamer, who is an expert in online communities and social media, possesses excellent communication skills, and has the ability to successfully lead a team in a highly dynamic, production environment. 

 

Status: Full-time 

Location: Cary, NC 

Core Hours: Monday – Friday, 9 am – 6 pm 

 

Responsibilities 

  • Engage, lead, and supervise a global team of Community Managers and Community Representatives in day-to-day operations. 

  • Identify professional development opportunities for Community Managers and Community Representatives and provide guidance/mentorship for their professional growth. 

  • Partner with a global team of Community Managers, Community Representatives, Community Developers, and Customer Support personnel to support community management operations.  

  • Monitor and report on team activity to ensure application of guidelines, policies, and best practices. 

  • Help coordinate the execution of the community strategy across a portfolio of global brands. 

  • Identify both internal and external best practices, partner with individual Community Managers and Community Representatives to execute assigned tasks, document results, and repeat as necessary. 

  • Assist in recruiting, training, and onboarding new team members. 

  • Support our adoption and use of various community management tools by providing guidance, troubleshooting, and tool administration, as needed. 

  • Create a fun, collaborative environment with a shared enthusiasm for community management. 

What You’ll Bring 

  • Experience in a Community Management role.

  • Previous experience with user moderation in a digital/online environment, including experience working with forums, social media management, and listening tools. 

  • Strong understanding of social media services, mechanics, and trends—particularly Facebook, Twitter, and Instagram.  

  • Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences. 

  • Strong organizational skills and an independent, self-motivated work style. 

  • Proficiency with MS Office, especially Word, Excel, and PowerPoint. 

  • Relevant leadership experience is a significant plus. 

  • Experience in the video games industry a significant plus. 

WHAT YOU'LL GET

  • Medical, dental, and vision coverage
  • Employer HSA contribution (with enrollment in an HSA eligible medical plan)
  • 401k match
  • Paid vacation, holiday, and wellness time
  • Fitness, physical, and eSports challenge reimbursements
  • Rocket Lawyer online legal service membership
  • Paid parental leave
  • Paid time off to volunteer
  • Pawternity – paid time off to bond with a newly adopted pet
  • Sabbatical leave available after 5 years of employment
  • Generous discount on new Ubisoft games
  • Hybrid work environment 

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

All your information will be kept confidential according to EEO guidelines.

EMPLOYEE SIZE
5000 + employees
COMPANY JOBS
2793 available jobs
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