Technical Support Specialist (Programming)

May 26, 2022
Chengdu, China
... Not specified
... Junior
Full time
... Office work

As a Technical Support Specialist in the Online Services team, you will take care of the technical support of products integrated in our online games. In direct communication with the online programmer community of all projects developed at Ubisoft, you will participate to the success of our games by helping them to make the most of the services provided by the Ubisoft online platform.

Implementation coaching, complex problem investigation, consulting, training, etc. The position has multiple facets which will let you express both your technical and human skills. You are able to propose durable, flexible and stable solutions in an ever-changing context and to juggle with different subjects.

You will vulgarize information to answer questions pertaining to integration in a clear and coherent manner through tech documentation, emails or during calls. As flexibility, sustainability and, of course, quality are your key words as far as solutions are concerned, you are able to propose stable and sustainable solutions.

What you will do

·         Maintain relationships with production teams and be their first point of contact.

·         Analyze the technical problems encountered by our partners.

·         Propose robust and sustainable solutions + work with development team to develop fixes and new functionalities.

·         Guide technical teams during product integration (SDK, API, etc.).

·         Train members of production teams by teaching them how to use our products.

·         Investigate infrastructure issues + work with System Admins to implement changes and improvements.

·         Create and maintain technical documentation that will serve as a reference.

·         Increase test coverage for bug fixes.

·         Ensure that the technical solutions designed by the productions comply with our constraints and best practices.

岗位介绍

作为在线服务团队的技术支持专家,您将负责我们在线游戏中集成产品的技术支持,对相关技术问题提供指导、调查、咨询、培训等。通过与育碧开发的所有项目的在线程序员社区直接沟通,您将帮助他们充分利用育碧在线平台提供的服务协助游戏开发。

岗位职责

·维护与开发团队的关系,并成为他们的第一联系人。

·分析合作伙伴遇到的技术问题。

·提出可靠和可持续的解决方案,与开发团队合作开发修复和新功能。

·指导技术团队进行产品集成(SDK、API等)。

·培训制作团队成员如何使用我们的产品。

·调查基础架构问题,与系统管理员合作实施更改和改进。

·创建和维护作为参考的技术文档。

·增加bug修复的测试覆盖率。

·确保产品设计的技术解决方案符合我们的约束条件和最佳实践。

·         Background in computer science, software development, computer engineering, or equivalent

·         Able to speak and write English fluency

·         Solid experience in IT, programming, front-end development, network infrastructure management, or other relevant experience (experience in online development is an asset)

·         Knowledge of programming languages (C ++, JavaScript, C #) and standard libraries

·         A collaborative, creative and innovative spirit

·         Excellent communication and interpersonal skills

·         Motivation to help others solve technical and complex problems

岗位要求

·计算机科学、软件开发、计算机工程或同等专业背景

·英语读写和口语焦炉流利

·在IT、编程、前端开发、网络基础设施管理或其他相关经验方面有丰富经验(在线开发经验是加分项)

·熟悉编程语言(C++、JavaScript、C#)和标准库

·协作、创新和创新精神

·优秀的沟通和人际交往能力

·主动帮助他人解决技术和复杂问题

About Online Services

As Ubisoft's online platform developer, the Online Services group helps deliver high-quality connected experiences to millions of gamers around the world. Working in conjunction with production teams, we leverage state-of-the-art solutions to develop features that add real value to all of our live games - during development and post-launch. Thanks to our overview of Ubisoft's digital ecosystem and our long-term approach to online gaming, we are focusing our efforts on finding the right solution for the purpose pursued. What if this solution does not yet exist? This is an opportunity for us to create it.

 

About Us

At Ubisoft, you are welcome as you are. We welcome diversity in all its forms. We are committed to fostering an inclusive work environment that respects all differences.

As we aim to build a team who continuously push the boundaries of what is possible within game development (and because we love to learn and grow from the people around us), we might ask you to do a practical test as a part of the recruitment process.

We look forward to receiving your application and learning more about you.

EMPLOYEE SIZE
5000 + employees
COMPANY JOBS
2793 available jobs
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